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Help with Business Solutions

help and SupportGeneral Questions

FAQ SupportWhat types of services does LD POST offer to businesses?

LD POST can offer almost all kind of telecom services from a simple to a total solutions.

Here is the list of available to business services:

FAQ SupportWho Is the service provider?

LD POST contracted with the number of reputable service providers, like Prescient Worldwide, Broadwing, ComTech21, Global Crossing, MCI, PaeTec, Level 3, and many others to provide your the quality service at the lowest possible price.

FAQ SupportCan LD POST provide local service?

Yes, we can provide local and long distance service in the United States and Canada.

HipTel Broadband Phone offers a variety of plans starting at just $7.50/month.  Purchase our Residential Unlimited plan and have unlimited calling to anywhere in the United States and Canada.

HipTel uses your already existent broadband Internet connection to terminate your calls.  Meaning you must have a broadband Internet connection to receive service with HipTel. 

Use HipTel to replace your local and long distance carrier, and keep your existing phone number.

FAQ SupportCan LD POST provide Internet access?

Yes. At this time we can provide:

  • Dedicated T1 Data line at 1.5 Mbps or higher
  • Unlimited Dial Up Access $15.95 /month
  • Prepaid Dial Up Access with a single account working in USA, Canada and 100 more countries.

FAQ SupportWhat if my question wasn't answered in this FAQ section?

Long Distance Post provides several ways for our customers to contact us. We encourage our regular and prospective customers to call us if you are unsure about anything? Do no hesitate. For fastest response we recommend calling us at 1-617-489-5952 or live chat with us.

For Canadian customers please note that our toll free 800 number only works from the United States. To contact us from Canada use one of the following numbers:

  • Calgary: 403-770-9450
  • Edmonton: 780-669-1073
  • London: 519-488-1844
  • Ottawa: 613-482-0966
  • Toronto: 416-628-7375
  • Vancouver: 604-448-3680
  • Victoria: 250-483-0380
  • Winnipeg: 204-480-8144

help and SupportTotal solution for a small or large business

FAQ SupportCan you provide both - Local and Long Distance service

There are a few complete solutions available that will provide your business with local, long distance and Internet service. It is really depends on the size of the business and should be tailored for each business individually.

Possible solutions:

  1. LD POST can provide you with an Integrated T1.  You will receive local, long distance and high-speed Internet service. This option makes sense whenever there are more than 10 phone lines in the office.
  2. Small Business with 1 - 10 phone lines would be better served with HipTel Broadband Phone service. It will provide you with local and long distance service.  HipTel provides a variety of features free that will make using it as your business phone much easier. 

We suggest you to contact us at 1-800-640-2599 , so we can analyze your situation and create a proposal for services.

FAQ SupportWe have more than one office. Can you help?

Yes. HipTel's Von PBX plan is designed for larger corporate VoIP phone systems.  We will create just one single account that will cover all offices and locations, including offices located at international destinations.

HipTel will set up your internal PBX system so employees at different locations can use 4 digit dialing to reach another employee at the company, no matter where their geographic location is. 

HipTel's Von PBX provides a variety of features, making work more convenient.  Features include: Auto Attendant, Voice Mail, Call Forward to Extension, Conference Calling and more.  HipTel provides tremendous savings compared to all other solutions. Call between your office locations at no extra charge.

Fill out the quote request form for custom pricing and plans for your companies VoIP phone system.

FAQ SupportMy business has two lines. My local company charges me too much.

HipTel Broadband Phone is an excellent solution for you.

We can port your current phone numbers to our service and provide you with a HipTel business plan. 

All HipTel plans include a variety of features like caller ID, call waiting, Voice Mail and more including very low international rates.

For a custom proposal for your business, please fill out the quote request form

help and SupportSOHO and Small business solutions

FAQ SupportI need a regular phone line and a fax line.

HipTel Broadband Phone is the perfect solution for you.  The only requirement for HipTel is a broadband Internet connection. 

Order the Business Unlimited plan from HipTel and receive unlimited calling to anywhere in the United States and Canada.  Then purchase a second line for just $7.50/month to send and receive faxes.

FAQ SupportI need toll free number that can follow me.

Office Anywhere is an ideal solution for a toll free Find Me, Follow Me product.  Office Anywhere provides you with a toll free 800 number or can port your already existing 800 number.

Using your Office Anywhere online interface, that is available 24 hours a day, you can log into your account and specify where you would like your phone number to ring.  Change where you receive your calls instantly through our online interface. 

This is an ideal solution for business people who are frequently traveling.  Office anywhere can forward your calls to any phone anywhere in the world.  Office anywhere provides extremely low international and domestic rates for call forwarding.

FAQ SupportI need a travel card.

We provide two kinds of travel Cards:

1. Postpaid - Call & Talk Travel Card. When we become your Long Distance Service to us, you will receive complimentary Travel Card(s) that will allow you to call from anywhere including a pay phone.

2. Prepaid - Peanuts Prepaid is an excellent travel card that will provide you with the least expensive solution.

FAQ SupportI need a service that will allow my customers to always find me.

Office Anywhere is an ideal solution for receive your calls anywhere around the world. 

Office Anywhere will provide you with a toll free 800 number for your customers to call you.  Using your online interface for Office Anywhere you log into your account in real-time and update the phone numbers where you will be reached.  Office Anywhere will forward your phone calls to the numbers you have specified, whether it is international or domestic.

Another great solution is HipTel Broadband Phone.  HipTel can be forwarded to any phone number worldwide.  To forward your calls, log into you HipTel broadband phone account and click the Phone Features Tab and fill out the required information.

FAQ SupportI need a separate line dedicated for faxes.

Nothing could be simpler. Order HipTel Broadband Phone.  Plans start at just $7.50/month.

FAQ SupportI need to make it look like I have a big business.

It is important that your business sounds professional.  A HipTel Broadband Phone business unlimited plan seems right for you.  With unlimited calling and variety of features your customers won't know if they are speaking to a Fortune 500 company, or a one man operation.

help and SupportT1 (DS1) , T3 (DS3) lines

FAQ SupportDo You Provide T1 - T3 lines

Yes, we can. We have contracts with many  large carriers and will be able to shop around for you and provide you with the best deal depending on your requirements and location.

We can do the following types of T1, T3 lines

  • T1 Voice
  • T1 Data 1.5 Mbps
  • T3 Data - with fixed bandwidth or burstable up to 45 Mbps
  • Integrated T1, where Voice and Data are on the same line, allowing complete solution for a small business: Internet, local and long distance service.

To learn about pricing and solutions for your company, fill out the quote request form.

help and SupportSwitched Long Distance Service

FAQ SupportWhat Are Benefits of Switching Long Distance Service To LD POST

Here is the list of benefits:

  • Excellent Quality Of Service
  • Very low Domestic and International rates
  • No Monthly Charges - no gimmicks.
  • Very Detailed and Professional Bill
  • 24-hour Professional Customer Service
  • On-line Access to the Bill
  • Complimentary Travel Cards
  • Toll Free Numbers at No Additional Cost

FAQ SupportDo I Have to Switch My Intrastate Service

No. You do not have to switch your Intra-State carrier.

You can chose to do so and then benefit from our low Intra-State rates, but you can also chose to keep it with your current Local or Long Distance Carrier.

FAQ SupportCan I Switch Only International Long Distance To You?

No. International and Inter-State long Distance service can't be separated and must be provided by the same carrier. If all you want is just International, you should consider dial around Peanuts Prepaid service.

FAQ SupportAre There Any Monthly Fees For Switched Long Distance Service

Each plan has it's own features. At this time not a single Long Distance Plan we offer carry any monthly charges. Businesses are paying federally mandated PICC charge $3.95 per line.

FAQ SupportWhat Other Charges I Can Expect To See On My Business Bill

Besides rate per minute, you will see:

  1. Federal PICC charge - $3.95 per line
  2. Federal Tax - 3%
  3. State and Local Taxes - whatever percentage is specified by your local government
  4. Federal Universal Service Charge - changing quarterly. At this time 10.5% as decided by FCC

FAQ SupportHow can I find the best plan for me?

FAQ SupportWill I receive a separate bill for the Long Distance service?

Yes. Completely separate and very detailed bill will be mailed on a monthly basis. There is also on-line access to your bill available.

FAQ SupportCan I pay my bill online?

Yes, this option is available. You will receive more instructions with your first bill.

FAQ SupportDo rates depend on the time of day a call was placed?

No. There is one single rate for all calls to each destination.

FAQ SupportHow can I order the switched Long Distance service?

You can call our Customer Service 1-800-640-2599 and we will take your order. We will need some basic information about you to set up the account and will complete the TPV together with you on the line.

As an alternative, you can download, sign and send the Long Distance Service agreement to us by mail or fax.

FAQ SupportAre there any installation or setup charges?

No. We do not charge anything for signing up.

We will even reimburse you, upon request, for any carrier switching fees charged by your local telephone company.

FAQ SupportAre there any deposits to be made?

No. However,  Credit Card billing might be required if the company credit score below carrier's internal threshold for credit.

FAQ SupportHow long does it take for the service to be activated?

It usually takes 3-4 business days. This period may vary, depending on your Local phone company and other factors.

If you need the service faster, please call our Customer Service and we will give you more information on the available options.

FAQ SupportHow can I make sure that I already have the service on my line?

You will be given a 700 test number to dial from your line. There is usually a message, saying that your service is activated. The number and message vary by carrier and rate plan.

You can also call our Customer Service and check if your service has already been switched to us.

FAQ SupportWill I keep my Local phone company?

Yes, you will keep your Local Phone company, but you will be receiving a separate bill for your Long Distance calls.

FAQ SupportCan I pay my bill online?

Yes, this option is available. You will receive more instructions with your first bill.

help and SupportTravel Cards

FAQ SupportWhat Are Travel Cards?

Travel Cards are just calling cards. They allow customers to place calls using an access number, toll free or local, from the United States and other countries.

FAQ SupportWhat kind of Travel Cards does LDPOST Offer?

There are two basic kinds of Travel Cards:

  • Postpaid, meaning that you making calls on credit and then get billed monthly
  • Prepaid Phone Card
Postpaid calling card(s) comes complimentary to any switched long distance service, i.e. when you order regular long distance service from us; we will send you a Travel Card. These cards are convenient to use, have enhanced features and allow calling from other countries and reasonably priced.

The best example of Prepaid Travel card is Peanuts Prepaid dial-around service or Across America Phone Card. These cards require prepayment, but provide lower rates per minute.

FAQ SupportI need Travel Card to Call From Pay Phone

Any travel card will allow you to call from a pay phone using a toll free access number. Bear in mind that there is a pay phone surcharge on your Travel Card when used from a public phone. This surcharge was recently increased by Federal Communications Commission and be as high as $1.50 per call.

To avoid the pay phone surcharge when using your card domestically, we recommend depositing $0.35 into the payphone as if you were going to make a local call.  Then rather then dialing the toll free access number, dial the local access number for your area.  This will avoid the payphone surcharge and provide lower rates per minute.

FAQ SupportI need a travel calling card to place calls from outside of the United States.

Most of our travel cards have access numbers in a variety of countries around the world.  Make sure you check our access number finder, or the best rate finder to make sure there is an access number in the country you will be traveling to.

The International Voyager phone card provides access numbers in over 125 countries.

To find out which card is right for you, use our best rate finder. It will provide you with the information about the rates and country availability.

help and SupportUS and Canada Toll Free numbers

FAQ SupportI need a toll free 800 number.

We offer truly discount, toll free number services.

There are few choices for toll free (inbound) number service:

Switched toll free numbers feature a low interstate rate of just 3.6 c/min, no monthly fees, no minimum usage and a monthly bill mailed to you. It is a most reliable service you can get.

Office Anywhere features low inter and intrastate rates. It provides for maximum flexibility by allowing instant change of the Ring To (Forward To) number through our unique web interface. Office Anywhere also provides the unique service of forwarding calls to foreign destinations.  We can also provide you with Canadian toll free phone numbers.

FAQ SupportI have toll free number already and want to transfer it to LD POST.

The process of transferring phone numbers between carriers is known as porting. Long Distance Post can port your toll free number to our services. Porting time can take anywhere from just a few days, to up to 3 weeks to transfer your 800 number to a different carrier. In order to port your toll free phone number your RespOrg (Responsible Organization) must be contacted. RespOrg is the organization responsible for controlling and maintaining your toll free number.

Here are the steps:

  1. Chose the toll free number product you would like to order:
  2. Download the RespOrg Form appropriate for the service you selected: Fill out the form very carefully. The name, address and signature should be matching original information for your toll free number - otherwise the existing Responsible Organization will not release your toll free number.
  3. Fax your RespOrg form to 617-812-0370.

FAQ SupportI need a toll free phone number in the United States that will ring around the world.

Office Anywhere is the perfect solution for you.

When ordering Office Anywhere, you will have full, real-time control over your toll free number. You can program it to ring to your U.S. mobile phone, your house or any phone around the world.  The neat unique feature of Office Anywhere is its ability to ring to international and domestic destinations.  Make sure you still receive those important phone calls when you're on vacation. 

Log into your online Office Anywhere user interface and make updates to where your phone will ring.  Changes are made in real-time and are instant.

FAQ SupportI am moving to another country and need to forward my phone calls there.

There are two solutions:

  1. Office Anywhere
    With Office Anywhere you will receive a toll free number. Program your local phone to forward your calls to this toll free number, which in turn will forward your calls to whatever number you programmed in Office Anywhere interface. Unfortunately your local carrier is unable to forward your calls directly to an international phone number, which is why many people use office anywhere.  In addition, our international rates are just a fraction of what your local company would charge you for the equivalent service.
  2. HipTel Broadband Phone
    Order any HipTel plan and port your current phone number to HipTel. It may take up to 30 days, but after it has been transferred, your HipTel interface will allow you to forward all calls to any phone number on earth.

FAQ SupportDo I have to run a business to get a toll free number?

No. Anybody can purchase a toll free number.

Many parents, for example, order toll free numbers so their kids can call home from anywhere.

help and SupportUnified Messaging - Find Me, Follow Me, Voice Mail

FAQ SupportWhat is Unified Messaging?

Unified messaging allows you to make sure that you can be easily reached by phone or e-mail.

Unified messaging includes features:

  • Find Me
  • Follow Me
  • Voice Mail
  • Voice Mail to E-mail
  • Fax to E-mail

FAQ SupportHow Does Find Me - Follow me work

Find Me - Follow Me feature allows your to program an incoming call treatment.

You can program up to 3 phone numbers, including international, where system will try to reach you at. If not successful, it will send the caller to to the Voice Mail. Or, you can program to send all calls to the Voice Mail.

FAQ SupportWhat is Fax to e-mail service

Fax to E-mail, also known as E-Fax allows you to receive faxes wherever you have access to you computer. Fax is sent to you HipTel number and then forwarded it to your e-mail address, so you get it instantly.

Another advantage of E-fax - no need to waste paper: It is up to you what faxes you are going to print. Separate e-fax services are being sold by companies like e-fax.com for $12.95 /month. With HipTel service it is included at no extra charge.

FAQ SupportWhat is Voice Mail to E-mail service?

Voice Mail to E-mail is part of HipTel service and allows you to have access to your voice mail either over the phone or/and over your e-mail. The message is being e-mailed to you as a .wav file, so you can listen to it on your computer. You can always dial into your voice mail system and listen to your voice messages as well.

help and SupportVoIP Solutions

FAQ SupportWhat is a VoIP solution?

VoIP solution is the next generation in voice communications combining a single broadband connections with a full array of hosted IP Centrex Services. This customized service offering provides affordable, high quality calling functionality to small, medium and enterprise business customers. Features include:

  • Local Calling
  • Long Distance Calling
  • Voice Mail
  • Unified Messaging
  • Find Me/Follow Me
  • Web Based Office Administrator
  • Web Based User Portal
  • Remote Calling
  • E-Fax Service
  • Auto Attendant
  • Extension Dialing
  • and all other features of regular PBX system without a need of buying the system.

FAQ SupportI want to buy a PBX, but heard that VoIP solution can do the same.

VoIP solutions allow you to get rid of your PBX and save on maintenance costs, the cost of buying a PBX, upgrades and expansions.

VoIP solutions can do pretty much everything a PBX will do and much more for half the price.

So, if you want to

  • eliminate costly PBX upgrades and expansions
  • eliminate the costs associated with managing branch offices
  • simplified control over moves, adds, and changes
  • increased business productivity
  • immediate access to new features
  • your mobile and remote sales force to be productive
  • use the phone as a critical factor for operations
  • focus on customer service
  • anticipate rapid or uncertain growth

The VoIP solution is right for you. It is the most flexible solution for your office - big or small.

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Long Distance POST/Belmont Telecom Inc. Call us at 617-489-5952
Send us a fax at 617-812-0370
Send mail to PO Box 481, Belmont, MA 02478-0004, USA
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All rights reserved
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Last modified: August 30, 2011
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