Peanuts Prepaid is a prepaid Long Distance service that does not require switching of your Long Distance provider. Calls are placed using an access number (or new Direct Dial number) and there is an online account with access to Call Records.

Some of the main features of this service are:

• PIN-less dialing
• No Maintenance or Connection fees
• 1 min rounding
• Direct Dial with no Access Numbers
• Speed Dial
• Automatic recharge option
• Live Customer Service support
• Local access numbers in most states and Canada
• Local Access Number In a Variety Of Countries
• Call Back Feature

One Peanuts Prepaid account can provide service for several phones simultaneously - including cell phones, home and business phones. It can also be used from anywhere on the road - hotels, payphones, airports, etc.

You can order the service on-line or you can fill out this form and send it to us by mail or fax.

Peanuts Prepaid offers features, which are not available with other similar dial-around services. It is capable of making calls from the United States, however Peanuts Prepaid Service offers a variety of local access numbers and a toll free number. On Peanuts Prepaid Service calling rates are billed differently depending on the access number used. Calls made using the New York City local access number will receive the lowest rates.

Peanuts Prepaid is capable of originating calls from all around the world. It offer's local access or toll free numbers in the following countries: USA, Canada, Russia(St.Petersburg, Moscow), Ukraine(Kiev). In addition local access or toll free numbers for Peanuts Prepaid are offered in Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands. We continually add more local access numbers to Peanuts Prepaid service enabling you to make calls from around the world.

Web triggered call back, a feature that allows you to make and schedule calls from anywhere around the world, is also exclusively offered through Peanuts Prepaid Service. This unique feature makes international calling possible from countries without local access numbers. To read more about it, click here.

Peanuts Prepaid offers advanced calling card features such as PIN-less dialing. This enables cardholders to pre-enter all phone numbers they will be accessing the cards from. When the access number is dialed at the prompt it will no longer ask you to enter a PIN, just enter the number you wish to call. PIN-less dialing makes your calling easier, quicker and eliminated the need to of entering several different numbers. Continually making your calling needs simpler Peanuts Prepaid Service also offers a speed dial feature. This allows users to store frequently called phone numbers into a phone book. Once speed dial has been set up you can use two-digit dialing to access all of their phone numbers. This eliminates dialing time and error ensuring the maximum use of your service. To learn more about speed dial, click here.

Speed dial feature for Peanuts Prepaid Service allows you to store up to 100 international and U.S. phone numbers you call most often, and then retrieve those numbers with a two-digit combination.

To manage this feature you can either login to your online account or go to the Speed dial section OR follow these instructions:

1. Dial an access number
2. While you are listening to the balance of the account, dial star (*)
3. Select 2 to access the Speed Dial administration menu
4. Select the speed dial code you'd like to review or change + "#" (for example, 1#)
5. Listen to the current number assigned to this code
6. After you hear the old number, enter the new number + "#" (for example, 01178123330085#) - OR - just press "#" to leave the old number
7. Follow steps 2 to 5 to enter other speed dial codes
8. Press "0" to exit the administration menu

To use the Speed dial:

1. Dial an access number
2. Listen to your balance

Dial the speed dial code + "#" (for example, 1# or 2#, etc.)

Time saving tips:

1. After dialing an access number, press * * # to dial the last number you called
2. After finishing a conversation, press # # to dial a new number

Find a local access number for your Peanuts Prepaid Service here.

The toll free phone number for these services was provided in your e-mail when you first opened your account. To retrieve the toll free number for either Peanuts Prepaid Service :

1. Login to your account with your email and password.
2. Go to Peanuts Prepaid.

Toll free and your local access number will be posted on the upper right side of the page.

A flat tax of 11% applies to all calls placed using this service.

There are no maintenance or connection fees.

There is a federally mandated surcharge of $0.99 per call for all calls placed from public payphones.

This program is intended to reward the loyalty of LDPOST customers.

• For every phone card purchase you make of $20 or more - with exception of volume discount and sale items purchases - you earn points. For each dollar spent, you earn one point.
• For each 100 points you are eligible to receive either a $5 card of your choice or a free $5 recharge to a rechargeable card or service.
• You can receive your free card or recharge, only after you have at least 100 points and together with a purchase.
• Your points are shown every time you place an order on the Select Cards screen. If you have more than 100 points, you will also see an option to select a free card or recharge.
• These points have no expiration or additional restrictions. If you prefer, you can accumulate points and get a card or recharge of higher denomination - $10, $20 or $50
• Points could be retrieved only with the another purchase of phone cards or Peanuts Prepaid service recharge.

In order to apply reward points to your account you must manually recharge. To apply points, you need to make a manual recharge of your Peanuts account. While doing this, you will see an option of adding points to your recharge amount.

No. Volume discounts are available only for some calling cards.

However, all purchases towards the Peanuts Prepaid Service take part in the Loyal Customer Reward Program. Please see the separate description of the program in this section.

We do not guarantee that faxes will go through. They can go through to some destinations and in some cases, you would not be able to send a fax. General rule - please do not buy Peanuts Prepaid just to send a fax.

To cancel your service, login to your account and:

• Go to "Manage Service Account" and remove all the registered phone numbers.
• On the same page - make sure the checkbox for Automatic recharge is not on.

Remaining partial balances are not refundable.

Yes, there is an expiration policy. Peanuts Prepaid balances will expire if there are no recharges made within any 12-month period. A minumum $20 recharge is required to rollover the balance to the next 12-month period. As long as this minimum recharge is made at least once per year, your Peanuts Prepaid balance will never expire.

You can order the Peanuts Prepaid Service:

• Online. Just fill out the online order and a confirmation email will be sent to you with instructions and more information. If you are a first time customer, someone will call you during business hours to verify the order.
• By mail or fax. Depending on the service you choose either download the Peanuts Prepaid Service order form and either mail it to us or fax it to the fax number shown on the form.
• On the phone. You can call Customer Service and set up the account over the phone 1 (800) 640 - 2599.

The minimum order for this service is $20.

The Peanuts Prepaid Service activates instantly after placing the order.

For first time customers, the service is activated right after verifying the order. All orders will be verified by our customer service representatives.

It is our policy to verify each first time customer. This is done for security reasons and for the customer's protection.

After you place an order as a new customer, a representative from Long Distance Post will call you back at the number provided to us at the time the application was submitted. They will ask a couple of questions for verification. After that you will receive a confirmation email with your purchase and you will gain access to your account at www.LDPOST.com.

The verification is only done once, after your first order. All purchases made after this will be effective immediately.

Yes, the confirmation email contains a Toll free access number and your Authorization code (PIN), as well as instructions how to use the service. Find Local Access numbers here.

First time customer will also receive another email with a password and instructions how to use the online account. First time customers please note that you will not receive this e-mail until our customer service has verified your information. Verification will happen within 24 hours. To speed this process up call us for verification 1 (800) 640-2599.

We accept personal checks in USD issued by United States banks. We accept all money orders in USD.

When you are paying with a check or money order, please fill out the Peanuts Prepaid Service order form.

We accept Visa and MasterCard, issued in USA and Canada, for all purchases.

For credit cards issued in other countries, we will need the following items.

• Peanuts Prepaid order form - filled out and signed.
• A copy of a photo ID of the cardholder.
• A copy of the credit card - front and back.

Yes, sales receipts are available to you for this and all previous purchases.

To print a sales receipt:

1. Login to your account with your email and password.
2. Click "Purchase History."
3. When your purchase history is displayed click "print sales receipt" for the transaction you would like a receipt.

Sales receipt will open in a separate window and trigger the print menu automatically.

This program is intended to reward the loyalty of LDPOST customers.

• For every phone card purchase you make of $20 or more - with exception of volume discount and sale items purchases - you earn points. For each dollar spent, you earn one point.
• For each 100 points you are eligible to receive either a $5 card of your choice or a free $5 recharge to a rechargeable card or service.
• You can receive your free card or recharge, only after you have at least 100 points and together with a purchase.
• Your points are shown every time you place an order on the Select Cards screen. If you have more than 100 points, you will also see an option to select a free card or recharge.
• These points have no expiration or additional restrictions. If you prefer, you can accumulate points and get a card or recharge of higher denomination - $10, $20 or $50
• Points could be retrieved only with the another purchase of phone cards or Peanuts Prepaid service recharge.

No, we do not offer discounts on volume purchases for Peanuts Prepaid Service at this moment.

However, all purchases and recharges of Peanuts Prepaid Service take part in the Loyal Customer Reward Program. For information on our Loyal Customer Reward Program, please see FAQ: What is the Loyal Customer Reward program?

1. Dial an access number. The Toll free number will be provided in you account confirmation e-mail. To find a local access number for you area click here. Use that link for a local access number for Peanuts Prepaid Service from any of the following countries: USA, Canada, Russia (Moscow, St.Petersburg), Ukraine(Kiev).
2. If you call from a number that is pre-approved for PIN-less dialing, you will hear your balance, however if calling from a different phone, you will need to enter your PIN.
3. For International calls dial 011 + Country code + City code + Phone Number + "#"; For calls within/to USA, Canada, the Caribbean dial 1 + Area code + Number + "#"

Same instructions apply for calls from any other country.

If you are calling from your cell phone, make sure you do not press the 'Send' or 'Talk' key at the end. This may cause the call to go directly through your cell phone provider.

To place another call you can press the "#" key twice and wait for 5 seconds.

You can access our international country/city code database.

It is for your convenience only. Long Distance Post does not claim to have the most accurate information.

Using a local access number instead of the Toll free number will save you anywhere from 1/2 to 2 c/min. The calling procedure is exactly the same as using the Toll free number.

Please note, it is your responsibility to make sure that the access number that you dial is indeed local for you.

The calling procedure is exactly the same as when you call from a regular phone. However, here are a couple of hints when using a cell phone:

• Most cell phones now have free nation wide calling included as part of their plan, which makes it cost the same amount to dial the New York City local access number when using Peanuts Prepaid Service. This will save you 1.5 cents per min compared to using the toll free access number.
• After you have dialed the full destination number, be careful NOT to press the "Send" or "Talk" button. Most cell phones today would open a second line and connect you directly to the number you just entered. Should this be the case you will be billed by your cell phone company at the rate they choose. One way to avoid this is to start using the speed dial feature of the Peanuts Prepaid Service.

To turn on or off your balance and minutes announcement:

1. Login to your account with your email and password.
2. Go to Peanuts Prepaid service.
3. Click "Manage Service Account"

Click on the link that says "Balance announcement: Turn Off."

For Peanuts Prepaid Service the speed dial feature allows you to store up to 100 international and U.S. phone numbers you call most often, and then retrieve those numbers with a two-digit combination.

To use the speed dial:

1. Dial a toll free or local access number.
2. Enter your PIN if not calling from a phone number that is pre-approved for PIN-less dialing.
3. Listen to your balance.
4. Dial the speed dial code + "#" (for example, 1# or 2#, etc.).

To manage your speed dial:

1. Login to your account.
2. Go to Peanuts Prepaid.
3. Click "Speed dial."

Here you can add or delete phone numbers that are stored in your speed dial. Please note that these numbers have nothing to do with the PIN-less dialing feature.

Speed dial can also be managed from your telephone:

1. Dial a toll free or local access number.
2. While you are listening to the balance of the account, press star "*".
3. Select 2 to access the Speed Dial administration menu.
4. Select the speed dial code you'd like to review or change + "#" (for example, 1#).
5. Listen to the current number assigned to this code.
6. After you hear the old number, enter the new number + "#" (for example, 01178123330085#) - OR - just press "#" to leave the old number.
7. Follow steps 2 to 5 to enter other speed dial codes.

Press "0" to exit the administration menu.

Time saving tips:

1. After dialing an access number, press * * # to dial the last number you called
2. After finishing a conversation, press # # to dial a new number

Both your PIN and toll free access number were sent to you in the original e-mail when you purchased Peanuts Prepaid Service. You can also find this information:

1. Login to your account with your email and password.
2. Go to Peanuts Prepaid service.
3. Click "Manage Service Account"

A local access number for your area and the toll free number will be listed in the top left-hand corner of the page. Your PIN is the same number as your account number.

It is possible that your one minute call will cost you 12 c/min even though the rate shown is 10 c/min.

Here is the math:
10 c/min + 11% surcharge = 11.1 cent

As rounding is done up to the next cent, your will see a charge for one minute call of 12 cents.

However, if you look at the call longer then 1 minute to the same destination, then you will see your actual cost.
For example 20 minute call to the same destination will cost
11.1 * 20 = $2.22 cent. This is exactly 11.1 c/min including the surcharge.

Peanuts Prepaid service offers two different re-dialing functions:

1. Dial New Number Feature - While on the call, just dial ## and wait for 5 seconds or so. You will be prompted to dial a new destination number. That eliminates dialing again the local access number and the PIN if you need to make a second call or redial the same number.

2. Redial Last Dialed Number - This feature will re-dial again the number you dialed the last time before you hung up the call. Even if it was yesterday or a month ago. Just dial **# after prompted to dial the destination number, and the system will dial for you the last dialed number.

Direct Speed Dial is the simplest and shortest way of dialing from any U.S. phone, especially from your cell phone. It is a revolutionary way of calling that simplifies everything.

For each phone number you need to call, we will provide you with a unique U.S. and Toll Free Direct Speed Dial number. Instead of dialing an access number as you normally would to call to your party, you just dial either of these unique Direct Speed Dial numbers that will connect you to your party with no additional dialing. This means that you can enter this Direct Speed Dial number into your phone address book and call directly from the address book of your phone. If you are calling from a phone with unlimited long distance service, like your mobile phone for example, you can dial the regular U.S. Direct Speed Dial number.

If you are calling from a phone that does not offer free long distance calls in the U.S., then you can use the Toll Free Direct Speed Dial number (dialing the Toll Free number will add 1.5c per minute to the calling rate). This feature is the most useful for calling international numbers, although it can also be used for U.S. domestic calling.

This feature is especially important for mobile phone users. Now, you can program your international contact numbers in the phone book of your mobile phone and make calls simply by selecting the name in the address book of your phone.

There is absolutely no additional cost of using Direct Speed Dial. For each international destination number you need to call to, we issue two unique numbers in USA. One is a local number and the other one is a Toll Free number. You can use either of these two numbers. Dialing a Toll Free Speed Dial number will cost you the same rate as a Toll Free access number of Peanuts. The local number will bill you the same rate as if you use the local access number of Peanuts.

If you have unlimited Long Distance services on your phone, like most mobile phones in the US and now many land-line services, then you should use the Direct Speed Dial Saver number -- a local US number. However, if calling within the US costs you extra, then you should use the Direct Speed Dial Toll Free number.

Direct Speed Dial Feature of Peanuts Prepaid enables you to call directly from the phone book of your mobile or other phone. Instead of dialing an access number, PIN, Destination Number ( total up to 35 digits) all you need to dial with Direct Speed Dial is a simple US 10 digit number. That is it. Once you dial the number, you will get connected to the party after the number of minutes is announced.

This means no more fumbling with the phone buttons, no more mis-dialing and you will not receive a horrific bill from your mobile carrier for accidentally making direct call to international party, while dialing. This happens quite often, when we accidentally press the Talk button more than once during the classic calling card dial. Direct Speed Dial does not involve any international number dialing, so you can't mis-dial and then get a bill for $3000 from your LD or Mobile carrier.

At this time you can set up as many as 70 Direct Speed Dial numbers. This means that you can program up to 70 international and domestic phone numbers you are calling most and for each of these 70 we will issue you a unique US number that you will need to dial instead to get connected.

Yes, Direct Speed Dial can be used from Canada. Direct Speed Dial Toll Free numbers are working from Canada and will be billed at the same rate as when used from USA.

The CallBack feature is offered only with Peanuts Prepaid service. It allows calling from anywhere to anywhere in the world at very low rates. The only requirement is Internet access of any speed - to trigger the call. Let us know what number you need to connect to, and what number you want us to send the call to.

This feature will enable you to call from practically every country in the world and is very convenient for international travelers.

There are two ways to use the service:

1. You can specify both a phone number where you are and the number that you want to connect to, and the system will connect these two numbers.
2. You can just specify the phone number at the place that you are and the system will call you there. When you pick up you will hear the standard prompt with your balance and you will be asked to enter the destination number.

To use the CallBack feature:

1. Login to your account with your email and password.
2. Go to Peanuts Prepaid.
3. Click "CallBack."
4. Then selected either "Call Now" or "Call Later"

If you select "Call Now:"

1. Enter the telephone number you are at.
2. Enter the number you would like to connect to.
3. Click the "Call Now" button.

Within 30 seconds your phone will ring connected to the number specified.

If you select "Call Later:"

1. Follow steps 1 - 7.
2. Enter a time and date for the call to be connected.
3. Select the local time for the area where you are. (CallBacks will be scheduled based on the local time for your area.)
4. To schedule an e-mail reminder about this scheduled CallBack, select the check box and enter your e-mail address.
5. To schedule CallBack click the "Connect Later" button.
6. To review your scheduled CallBack click "Schedule Calls." This will display a list of future scheduled calls.

Learn more about general information and view rates for CallBack.

No. An Internet connection is only needed to log in to your Peanuts Prepaid account and schedule the CallBack. Connection speed for this process does not matter. It can be done through any speed connection ranging from dial up to T1.

No. There are no additional fees.

No. The reason is that when you use the CallBack feature, there are two simultaneous calls placed - one call to each phone number you have specified. Then the system connects both calls and so you can talk.

You can find the CallBack rates here.

To use the CallBack feature:

1. Login to your account with your email and password.
2. Go to Peanuts Prepaid.
3. Click "CallBack."
4. Then selected either "Call Now" or "Call Later"

If you select "Call Now:"

1. Enter the telephone number you are at.
2. Enter the number you would like to connect to.
3. Click the "Call Now" button.

Within 30 seconds your phone will ring connected to the number specified.

If you select "Call Later:"

1. Follow steps 1 - 7.
2. Enter a time and date for the call to be connected.
3. Select the local time for the area where you are. (CallBacks will be scheduled based on the local time for your area.)
4. To schedule an e-mail reminder about this scheduled CallBack, select the check box and enter your e-mail address.
5. To schedule CallBack click the "Connect Later" button.
6. To review your scheduled CallBack click "Schedule Calls." This will display a list of future scheduled calls.

Find more information and rates for CallBack feature here.

1. Login to your account with your email and password.
2. Go to Peanuts Prepaid.
3. Click "CallBack."
4. Then selected either "Call Later."
5. Enter the telephone number you are at.
6. Enter the number you would like to connect to.
7. Enter a time and date for the call to be connected.
8. Select the local time for the area where you are. (CallBacks will be scheduled based on the local time for your area.)
9. To schedule an e-mail reminder about this scheduled CallBack, select the check box and enter your e-mail address.
10. To schedule CallBack click the "Connect Later" button.
11. To review your scheduled CallBack click "Schedule Calls." This will display a list of future scheduled calls.

Find more information and view rates for CallBack feature here.

No, you do not.

Dial up connection is fine for Callback. You do not need to keep it up. If this is a single phone line, you would need to dial up to connect to the Internet, log in to LDPOST.COM to your account, schedule the callback in 2 or 3 minutes, disconnect and wait for the call.

Internet connection is only needed to trigger the call.

You can find more information about CallBack here.

1. Login to your account with your email and password.
2. Go to Peanuts Prepaid service.
3. Change your email or password.
4. Click the "Modify" button.

Please note that if updating your e-mail address, next time you log in, be sure to use your new e-mail address as the log in name.

1. Login to your account with your email and password.
2. Go to Peanuts Prepaid service you have purchased.
3. Go to Peanuts Prepaid.
4. Click View Bill.

Here you can see all Call Detail Records (CDR) for your service for the last two months. If you need to keep CDRs for longer periods, please copy and save the records regularly.

No. Your PIN is a system generated 10-digit number and can not be changed.

1. Login to your account.
2. Go to Peanuts Prepaid service .
3. Click Manage Service Account.
4. To add phone numbers click add new or to delete click change and then delete.

Entering phone numbers on this list will enable them for PIN-less dialing. When dialing an access number for either Peanuts Prepaid Service you will no longer need to dial your PIN for any numbers on this list.

For Peanuts Prepaid Service the speed dial feature allows you to store the 50 international and U.S. phone numbers you call most often, and then retrieve those numbers with a two-digit combination. Evercall Plus works the same way, however only holds a 10 international and U.S. phone numbers.

To use the speed dial:

1. Dial a toll free or local access number.
2. Enter your PIN if not calling from a phone number that is pre-approved for PIN-less dialing.
3. Listen to your balance.
4. Dial the speed dial code + "#" (for example, 1# or 2#, etc.).

To manage your speed dial:

1. Login to your account.
2. Go to Peanuts Prepaid.
3. Click "Speed dial."

Here you can add or delete phone numbers that are stored in your speed dial. Please note that these numbers have nothing to do with the PIN-less dialing feature.

Speed dial can also be managed from your telephone:

1. Dial a toll free or local access number.
2. While you are listening to the balance of the account, press star "*".
3. Select 2 to access the Speed Dial administration menu.
4. Select the speed dial code you'd like to review or change + "#" (for example, 1#).
5. Listen to the current number assigned to this code.
6. After you hear the old number, enter the new number + "#" (for example, 01178123330085#) - OR - just press "#" to leave the old number.
7. Follow steps 2 to 5 to enter other speed dial codes.

Press "0" to exit the administration menu.

To recharge your account:

1. Login to your account
2. Go to Peanuts Prepaid service.
3. Click "Recharge account."
4. Fill out the needed information and follow the instructions.

Account recharges must be done in minimum of $20. Charges can be done in $5 increments above $20. Please, keep in mind that the transaction will not be processed until you see a "Thank You" note on the screen with a message announcing your new balance.

Please note for Peanuts Prepaid service there is an auto recharge option. Auto recharges can be set when your balance reaches $5, $10, or $20.

You can set up the automatic recharge option while you are making a recharge. Just check the appropriate box at the recharge form and select the minimum balance your account will recharge at.

Automatic recharge can also be done by:

1. Login to your account with your email and password.
2. Go to Peanuts Prepaid.
3. Click "Manage Service Account."
4. Check the box that says "Recharge this account automatically every time the balance goes below" and pick a minimum recharge balance from the drop down menu.
5. Fill in your credit card information

The system checks your balance twice every 24 hours and if you have less than your desired minimum, it will add the recharge amount that you have requested.

Yes. Having several Peanuts accounts is very convenient for business customers to help bookkeeping and control expenses. However it might prove confusing for some customers.

You will be logging in with the same email address, but there will be separate call history, purchase history, separate account settings and you can use separate credit cards.

To open an additional Peanuts Prepaid account:

1. Login to your existing account.
2. Click "Place order."
3. Click the link that says "If you would like to order a completely separate Peanuts Prepaid account, click here."

To turn on or off your balance and minutes announcement:

1. Login to your account with your email and password.
2. Go to Peanuts Prepaid.
3. Click "Manage Service Account"
4. Click Balance announcement: "Turn Off."

Sales receipts are available to you for all purchases.

To print a sales receipts:

1. Login to your account with your email and password.
2. Go to Peanuts Prepaid.
3. Click "Purchase history."

Click the link that says, "print sales receipt" for the transaction in which you need a receipt. The sales receipt will open in a separate window and automatically call up the print menu.

If you rely on Auto Account Recharge to replenish your account it is important that your credit card information is up to date.

To update your credit card information:

1. Login to your account with your email and password.
2. Go to Peanuts Prepaid.
3. Click the "Manage Service Account" link in the top right corner.
4. If you have more then one account click "modify" next to the account you would like to change.
5. Enter new credit card information at the bottom and click the "Set" button.

When changing or updating credit card information for Auto Account Recharge, it is important to make sure you enter information on the "Manage Service Account" screen rather than at the main Peanuts Prepaid page. Entering information on the main page for your service will make an instant recharge on your account. Changing info at this screen will not update your credit card information into our system. It will simply make a recharge. Information entered at this screen is not stored into our system.

To update your credit card information:

1. Login to your account with your email and password.
2. Go to Peanuts Prepaid.
3. Click the "Manage Service Account" link in the top right corner.
4. If you have more then one account click "modify" next to the account you would like to change.
5. Enter new credit card information at the bottom and click the "Set" button.

If you are a first time customer, we will need to verify your order before we send you a confirmation email. Verification calls will occur within 24 hours of your purchase from us.  For quicker verification feel free to call us after your order has been submitted.

If you are an existing customer, then you can try the following:

• Check your "Spam box" or "Bulk mail" folder in your email. Sometimes email providers block our emails for your protection. If this is the case, make sure to add "helpdesk at ldpost dot com" to the "white list" of your email service.
• Login to your account and select "Peanuts Prepaid" on the next screen. It will take you to your Peanuts account. Your Account number (PIN) will be shown on all of the account pages.

If you get a message on the screen that you do not have a Peanuts Prepaid account with us, then this may be due to one of the following reasons:

• You did not complete all steps when placing the order. In this case your order was never processed. You will need to place the order again.
• Your credit card was declined. In this case you would get a message on the screen with explanation.

If you are still unsure call us and we will help you trouble shoot the problem.

First of all, make sure that your number is entered correctly in your Peanuts Prepaid account. To do this:

1. Login to your account with your email and password.
2. Go to Peanuts Prepaid.
3. Click "Manage Service Account."

Where it says Phone Numbers, you should see all phone numbers listed for PIN-less dialing with this service. Please note that the "Speed Dial" section is for destination numbers only. Placing your phone number in this section will not set it up for PIN-less dialing.

Make sure you are dialing a correct access number. You can use 800-530-8750 or one of the local access numbers

Also, make sure your caller ID is not blocked. To unblock it, you should either call your local company or dial *82 before the access number each time you call.

If you are calling from your work phone, check if your office uses a PBX system with several outside lines. You might be getting a different line every time you place a call. You can experiment and call your cell phone to see what number shows on the caller ID. In any case, we recommend that you refrain from adding work phone numbers if other people might use the same line.

If none of the above helps, please call Customer Service at 1-800-640-2599.

If you get a similar message, please try the following:

Make sure you use the correct format for placing long distance calls. Please follow the correct dialing instructions:

1. For International calls dial 011 + Country code + City code + Phone Number + "#"
2. For calls within/to USA, Canada and the Caribbean dial 1 + Area code + Number + "#"

If error message continues to play, check the number you are dialing. Make sure you are dialing the correct country and city code.

Make sure you wait for the prompt "Please dial the destination number" before you start dialing. Also keep in mind that the system will wait for the number 20 seconds after the prompt. If you dial too slowly, the destination phone number will not be entered in full.

Certain that you have done all of the following steps correctly? Give us a call and we will help you troubleshoot the problem 1 (800) 640-2599.

It is possible that you have turned the balance announcement off by accident.

To turn on your balance and minutes announcement:

1. Login to your account with your email and password.
2. Go to Peanuts Prepaid.
3. Click "Manage Service Account"
4. Click Balance announcement: "Turn On."

No. Long Distance Post is not responsible for lost or stolen account information.

We recommend that you do not disclose your account information to anyone. If you have visitors and you want them to temporarily use your service, you can add (and then later remove) their phone numbers to your account, instead of giving them your PIN code.

Also, we recommend that you do not add your work phone number to your account if you are not the only person using this phone. Some of the calling cards share the same carrier with the Peanuts Prepaid Service and if someone tries to use one of these cards he/she might end up using your account because it is activated for PIN-less dialing.

This usually happens if instead pressing the "#" key, you press the "Send" or "Talk" button after dialing the destination number. This causes most modern cell phones to open a second line and place the call to the dialed number directly. In this case you would see in your cell phone statement two calls - one short call to our access number and a second call to the destination number.

Unfortunately, we have no control over such cell phone feature.

In order to prevent this from happening, you can request from your cell phone provider to block all international calls dialed directly from your phone.

You can also start using our Speed Dial feature. This way you will be dialing a two-digit code instead of the destination number and even if you press the "Send" or "Talk" key by mistake, your cell phone will not be able to connect you directly.

Most likely, what you see as a charge on your credit card is only an Authorization - an incomplete transaction that will disappear shortly. You should see this incomplete transaction as "Authorization", "Pending Debit" or something similar - it depends on the bank that you use.

Authorization is the first stage of every credit card transaction - making sure that you have enough funds available. After that the system proceeds with verifying your information. If the transaction doesn't go through for some reason, the authorization usually disappears in 24 hours to several days - again it depends on your bank.

If you bought both Peanuts Prepaid Service and certain Long Distance Post calling cards like Global PAPA, TeleTzar, Frugal Asia, Abla Con Mexico or Asia MAMA, you might have difficulties using these phone cards from the phone numbers registered for PIN-less dialing with Peanuts Prepaid Service. In combining numbers for some of our cards to provide more access numbers minor problems have occurred because some phone cards share the same switching platform as Peanuts Prepaid Service. Peanuts Prepaid Service takes a priority when you dial the access number, so instead of getting a prompt to dial your phone card PIN, you are being told your Peanuts Prepaid Service balance. If your Peanuts Prepaid Service balance is zero, you will get the following, "You do not have any credit" before even entering your phone card PIN, as this is Peanuts Prepaid Service balance being announced.

To fix the problem:

1. Login to your account with your email and password.
2. Go to Peanuts Prepaid.
3. Click "Manage Account Settings."
4. Remove your phone number from the list of registered numbers for PIN-less dialing on your Peanuts Prepaid Service account.

Please note that once you have removed your PIN-less dialing from your Peanuts Prepaid Service you will need to enter your PIN access this card. Sometimes people forget they had Peanuts Prepaid Service and never properly close out the account. Because minutes never expire with Peanuts Prepaid Service the card may have been purchased a few years prior. To solve this problem, follow the steps listed above.

You can always register your home number back into Peanuts when you no longer need to use phone cards from your phone.

Peanuts Prepaid Service stores up to 20 numbers for PIN-less dialing. Ensuring that every phone number you use to access this card is eligible for PIN-less dialing.

To add additional numbers:

1. Login to your account with your email and password.
2. Go to Peanuts Prepaid.
3. Click "Manage Service Account"
4. Next to where it says phone numbers click "add new" to add a new phone number. To change or delete click "change."

Keep in mind that you can always use the service from any phone - for example when you travel - by dialing the account number (PIN) before each call.

Yes. Having several Peanuts accounts is very convenient for business customers to help bookkeeping and control expenses. However it might prove confusing for some customers. You can have a different account for each department or for each person of your sales force. You will have separate call history, purchase history, separate account settings, you can even use separate credit cards.

You will be logging in with the same email address, but there will be separate call history, purchase history, separate account settings and you can use separate credit cards.

To open an additional Peanuts Prepaid account:

1. Login to your existing account.
2. Click "Place order."
3. Click the link that says "If you would like to order a completely separate Peanuts Prepaid account, click here."

Yes, sales receipts are available to you for this and all previous purchases.

To print a sales receipt:

1. Login to your account with your email and password.
2. Go to Peanuts Prepaid.
3. Click "Purchase History."
4. When your purchase history is displayed click "print sales receipt" for the transaction you would like a receipt.

Sales receipt will open in a separate window and trigger the print menu automatically.

As a result of the most recent updates to features for Peanuts Prepaid Service, business account owners can now label their accounts. Label your account by user name, id number, or with fun and creative names. 

To label your account:

1. Login to your account with your email and password.
2. Go to Peanuts Prepaid.
3. Click the "Manage Service Account" link.
4. Click the "Change Tag" link next to your PIN.
5. Enter new name for the account.
6. Click save to continue.

After you have named your accounts, you will see the labels appear next to your PIN in the manage account page.

To edit or delete name tags, follow the same procedure above.