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Placing Orders Online

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Help with Placing Orders Online

help and SupportGeneral questions

FAQ SupportWhat is the minimum and maximum order online?

The minimum online order for calling cards is $10. However, if you place an order for $20 or more, you will take part in the Loyal Customer Reward Program.

The minimum order for the Peanuts Prepaid service is $20.

The maximum online order is $100 ( $50 for first time customers ). For larger orders, please call Customer Service or fill out an order form and send it to us by fax or mail.

FAQ SupportHow Long Does It Take To Receive Phone Card Service?

If you placed an order for a phone card, Peanuts Prepaid or mobile recharge cards, you will receive dialing instructions e-mail instantly, provided that you are placing order for the second time.

For the first time customers it might take anywhere from few minutes to 48 hours to receive the order, as our credit card fraud protection policy requires order verification. We will call you back to verify the order as soon as it is possible. When your order verified and approved, the dialing instructions will be e-mailed to you instantly along with the temporary password.

All your consecutive orders for recharge cards will be e-mailed to you automatically and instantly.

If you placed an order for a mobile phone or an activation kit that requires shipment, the order will be fulfilled and shipped by the next business day for all stocked items. You can choose between delivery methods - we ship UPS ground and USPS overnight.

If you placed an order for a Starter kit that does not need to be shipped, like Locus Platinum CDMA starter KIT, then the phone activations instructions will be e-mailed to you not later then the next business day.

If for any reason we can't fulfill your order by the next business day due to technical issues or because the requested phone number is being out of stock, we will contact you by phone or e-mail. We will cancel the order and issue a full refund at your request if we can't fulfill your activation request timely.

For the first time customers who purchase Mobile recharge cards, it might take anywhere from few minutes to 48 hours to receive the order, as our credit card fraud protection policy requires order verification. We will call you back to verify the order as soon as it is possible. When your order verified and approved, the dialing instructions will be e-mailed to you instantly along with the temporary password.

All your consecutive orders for recharge cards will be e-mailed to you automatically and instantly.

Regardless of the type of product your are buying at WWW.LDPOST.COM, your credit card your credit card will be authorized for the amount of the order, but not charged until we ship the product or e-mailed instructions if it does no require shipment.

FAQ SupportAre there volume discounts for purchases?

For most calling cards, there is a 10% discount for each single $100 purchase; 15% for a $200 purchase. Higher discounts are available for larger purchases. Discounts are automatically applied at the checkout.

Please keep in mind that some products are excluded. More information is shown on each calling card page.

FAQ SupportWhat is the Loyal Customer Reward program?

This program is intended to reward the loyalty of LDPOST customers.

  • For every phone card purchase you make of $20 or more - with exception of volume discount and sale items purchases - you earn points. For each dollar spent, you earn one point.
  • For each 100 points you are eligible to receive either a $5 card of your choice or a $5 recharge to a rechargeable card or service.
  • You may redeem your points while making a purchase if you have reached the 100-point threshold.
  • Your points are displayed every time you place an order on the Select Cards screen. If you have more than 100 points, you will also see an option to select a free card or recharge.

These points have no expiration or restrictions. If you prefer, you can accumulate points and get cards with higher denominations - $10, $20, or $50 dollars.

FAQ SupportWill I receive anything in the mail?

You will receive PIN codes and instructions in your email. You will also have access to your purchase history at all times, along with the option to print Card Templates with the PIN codes on them.

If you prefer cards to be shipped to you, please fill up the appropriate order form and add $5 for shipping and handling.

FAQ SupportWhat if I don't have an email address?

Having an e-mail address is necessary for online orders, since the PIN codes will be sent to your e-mail. Your e-mail is also your username (ID) that will allow you to log in to your account for all future transactions.

If you prefer not to provide your e-mail address, you can call Customer Service and complete your purchase over the phone.

FAQ SupportWhat if my email address has changed?

In this case you will need to update your email address before you place an order.

Just log in to your account with your old email address, go to "My Account" and change the email. Your PINs will be sent to the new email.

FAQ SupportI am a new customer to LDPOST.COM

It is our policy to verify each new customer. This is done for security reasons and for your protection.

After you place an order as a new customer, a representative of LDPOST will contact you at the number you provided during registration. You will be asked several questions for verification purposes. After successful verification, you will receive a confirmation email with your purchase and gain access to your account at www.ldpost.com.

The verification is a one-time procedure made only after your first order.

FAQ SupportI would like to pay with a check or money order

We accept personal checks in US dollars issued by United States banks. We accept all money orders in US dollars.

When you pay with a check or money order, please fill out the appropriate order form and send it with the payment. Be sure to enclose a contact phone number

FAQ SupportMy credit card was issued outside of the US

We accept Visa and MasterCard, issued in USA and Canada, for all purchases.

For credit cards issued in other countries, we will need the following items:

  • The appropriate order form - filled up and signed.
  • A copy of a photo ID of the cardholder.
  • A copy of the credit card to be used - front and back.

FAQ SupportI need calling cards shipped to me

Please fill up this order form and point out the preferred delivery method.

There is a $5 charge for shipping and handling. The minimum order in phone cards value is $50.

FAQ SupportCan I order cards online if I am outside of the US?

If you have an account at www.ldpost.com you can order calling cards regardless of your location. You just need access to Internet.

If you are a first time customer, and you would like to use a credit card issued in the United States or Canada, we encourage you to place your first order while you are in the US / Canada, so we can verify it.

If you are a first time customer, and you would like to use a credit card issued in another country, then we will need the following items:

  • The appropriate order form - filled out and signed.
  • A copy of a photo ID of the cardholder.
  • A copy of the credit card to be used - front and back.

Long Distance Post reserves the right to deny access to its services to customers who are unable to verify their identity.

FAQ SupportWill I receive a sales receipt with my purchase?

Sales receipts are available to you for all previous purchases.

To print a sales receipt log in to your account and go to "Purchase history".

After you find the needed transaction, click on "Print sales receipt". The sales receipt will open in a separate window and you will be able to print it.

FAQ SupportHow Do I Claim My Reward Points?

Retrieving your Loyal Customer Rewards is simple.   To receive a free phone card, just place a new order. On the Select Card screen you will see your points displayed and a pull down menu - Choose Reward Card. Just pick the one you want and place an order. The free phone card will be added to your order.   To receive free time for your Peanuts Prepaid, Office Anywhere, place a manual recharge order. You will see available free time options on the screen. It will be added to your order at no charge.

FAQ SupportWhat if my question wasn't answered in this FAQ secttion?

Long Distance Post provides several ways for our customers to contact us. We encourage our customers to call us if you are unsure about anything. For the fastest response we recommend calling us at 1 (800) 640-2599 or live chat with us. You can also send an e-mail to our customer service.

For Canadian customers please note that our toll free 800 number only works from the United States. To contact us from Canada use one of the following numbers:

  • Calgary - 403-770-9450
  • Edmonton - 780-669-1073
  • London - 519-488-1844
  • Ottawa - 613-482-0966
  • Toronto - 416-628-7375
  • Vancouver - 604-448-3680
  • Victoria - 250-483-0380
  • Winnipeg - 204-480-8144

help and SupportResolving problems

FAQ SupportI placed an order, but I did not receive anything.

If you are a new customer, we will need to verify your order before we can send it to you.

If you are an existing customer, then you can try the following:

  • Check your "Spam box" or "Bulk mail" folder in your email. Sometimes email providers block our emails for your protection. If this is the case, make sure to add email "helpdesk [at] ldpost [dot] com" to the "white list" of your email service.
  • Log in to your account and go to "Purchase history". You will see your full purchase history. When you find the latest transaction, click on "Details" to see the PIN codes.

If you don't see the transaction in your Transaction history, then this may be due to one of the following reasons:

  • You did not complete all steps when placing the order. In this case your order was never processed. You will need to place the order again.
  • Your credit card was declined. In this case you would get a message on the screen with the reason for the decline.

FAQ SupportI am trying to place an order, but I cannot go to the next step.

This is usually a sign that you computer does not allow cookies. Please enable cookies in your Internet browser security options and try again.

FAQ SupportI have 100 points, but I did not receive a free card.

In order to receive your reward card you need to select the card you want. We do not do this automatically, because you can use your points in different ways.

While you are placing an order and you have selected the cards that you would like to purchase, you will see your points above the "Continue" button. If you have more then 100 points you will see a drop-down menu with the available free cards to select.

You will see the free card on the next confirmation screen. When you complete your purchase, you will receive your reward card with the rest of your order.

FAQ SupportI did not receive reward points for the order that I placed.

In order to receive reward points for your purchase, it needs to comply to the following:

  • Your order needs to be for $20 or more.
  • There shouldn't be other discounts for that purchase.

For example, if you order $10 worth of cards OR if you received 10% volume discount for a $100 purchase you will not have points accumulated for these orders.

Also, JusTalk recharge cards do not take part in the Loyal Customers Reward Program

FAQ SupportThe transaction didn't go through, but my credit card was charged.

Most likely, what you see as a charge on your credit card is only an Authorization - an incomplete transaction that will disappear shortly. You should see this incomplete transaction as "Authorization", "Pending Debit" or something similar - it depends on the bank that you use.

Authorization is the first stage of every credit card transaction - making sure that you have enough funds available. After that the system proceeds with verifying your information. If the transaction doesn't go through for some reason, the authorization usually disappears in 24 hours to several days - again it depends on your bank.

If you are certain that this is a completed transaction and you think you were not charged correctly, please call us and we will be able to help you.

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