HipTel Broadband Phone is Long Distance Post's VoIP phone system.  HipTel uses the Internet to terminate calls resulting in low cost international long distance and free calling to anywhere in the United States and Canada.

HipTel will provide you with an ATA when purchasing a plan from us.  The ATA plugs into the broadband connection and then plugs either directly into your home phone system or into a regular phone.  Plugging the ATA into your home phone system will convert all existing hardware and phone jacks in your house to an IP phone system. 

Unlike traditional analog phones that use circuit switching to terminate your calls, IP phones use packet switching.  Voice data information is sent over the fastest, least expensive route.  Packet switching results in cheaper more efficient services, while maintaining the same high quality as a regular phone line.

HipTel Broadband Phone offers a variety of features standard with purchase of any HipTel plan.  Traditionally these features must be purchased a la cart style from your local phone carrier; causing the price of just a local phone to to increase considerably.

In order for HipTel to work properly in your home, you must have a broadband Internet connection.  Broadband Internet connections include, cable modems, DSL, T1 or faster connections.

There is FCC required Universal Service Fund charge at this time at 11% of the bill. 

HipTel provides great low rates for international calling.  View international rates to your destination.

Calling between HipTel phones is free.  If you have a family member or friend located over seas that you frequently call, purchase a HipTel phone for them and one for you and talk to each other with unlimited minutes for free.

HipTel Broadband Phone provides excellent connections and voice quality. 

Often times voice quality is either identical to your local phone provider or better.  Most often, people do not even realize they are making a call from a VoIP phone system.

Chances are your long distance phone carrier is already using VoIP to transfer your calls.  While your home phone system might still be analog, many carriers are using IP telephony as the backbone to route calls to their destinations.  This allows for cheaper more efficient long distance calling.

HipTel Broadband Phone system uses the Internet as a medium to transmit your calls.  Using the Internet provides lower rates and more efficient data routing.  Providing the end user with the highest quality of service at the most affordable price.

In order to receive HipTel Broadband Phone service you must have a broadband Internet connection.  Broadband connections include: cable modems, DSL, T1 or faster.

If you are unsure whether your Internet connection is sufficient for HipTel VoIP phone system, please contact us.

Long Distance Post provides several ways for our customers to contact us. We encourage our customers to call us if you are unsure about anything. For the fastest response we recommend calling us at 1 (800) 640-2599 or live chat with us. You can also send an e-mail to our customer service.

For Canadian customers please note that our toll free 800 number only works from the United States. To contact us from Canada use one of the following numbers:

• Calgary - 403-770-9450
• Edmonton - 780-669-1073
• London - 519-488-1844
• Ottawa - 613-482-0966
• Toronto - 416-628-7375
• Vancouver - 604-448-3680
• Victoria - 250-483-0380
• Winnipeg - 204-480-8144

No.  HipTel Broadband Phone provides unlimited calling to the United States and Canada.  However international calls are not included. HipTel does offer low rate international calling.  HipTel international rates are the most competitive on the market.

If you have a friend or family member you frequently call located outside the United States or Canada, create a HipTel account for you and for them.  All HipTel broadband phones talk between each other for free.  HipTel phones can be plugged into any broadband Internet connection and will work from anywhere in the world.  For just $7.50, the price of the cheapest HipTel plan, call your friends and family internationally for free.

View the complete set of international rates for HipTel Broadband Phone..

No. There are no taxes or additional fees for HipTel Broadband Phone service.

No.

HipTel uses the Internet as a medium to transmit your phone calls. In order to receive HipTel Broadband Phone service you must have a broadband Internet connection. Broadband Internet connections include: DSL, cable modems, T1 faster.

Dial-up or satellite Internet will not work with the Broadband IP phone.

HipTel can be ordered online, or over the phone. 

To order online:

1. Visit the HipTel Broadband Phone site.
2. Select the plan you would like.
3. Click the order button. 

OR

Contact us and order HipTel over the phone.

Yes. There is a one time $29.95 set up fee and a $9.95 shipping and handling fee.

Please contact us with any questions you may have regarding HipTel Broadband Phone.

Yes. Porting a local number is available, but not at the moment of ordering.

After you place an order and set up your account, you will be able to submit a Local Number Portability request - just log in and go to "Manage" / "Number portability". It usually takes 3-4 weeks. 

Check if your number is portable.

Inexpensive, easy-to-install and simple-to-use, the GATE102 broadband phone plan connects standard telephones and fax machines to IP-based data networks.

For all other plans, there are several ways to handle fax services:

If you do not need to talk and send/receive faxes simultaneously, you can use the same line for both. Please see the instructions on your fax machine on how to set up both phone and fax on the same phone line.

If you only need to receive faxes, you may consider using the fax to email feature of this service that comes at no extra cost.

You can also use the "Friends and family number" feature that comes free with all unlimited plans. In this case you will have two different phone numbers that will ring to the same line.

If you after all need a separate line for the fax, you can place two separate orders and you will receive two adapters with two phone lines activated on them.

If you already have one line and you want to add a second line on the same adapter, you will need to call Customer Service and place your request. An activation fee for the second line will still apply and additional monthly fee will apply, depending on the plan you choose.

When you receive the phone adapter (ATA), it will be already programmed with your new phone number. Detailed installation instructions will come with the shipment.

In most cases you will just need to plug in the adapter, turn on all devices and wait 5-10 minutes until it gets set up. Once the ATA is setup you should be able to begin calling.

To convert all phones in your house to HipTel Broadband Phones, you must connect the ATA where the main phone line comes into your house. For detailed instructions see FAQ: How do I connect my telephone adapter to all of the phones in my house?

Read the detailed instructions here.

If you plan to distribute your HipTel Broadband Phone service using your existing phone wiring, it is important to disconnect your house wiring from the PSTN (your traditional phone company). Failure to do so may cause irreparable damage to your telephone adapter (ATA).

First, locate the demarc point. The demarc, short for Demarcation Point, is the point at which operational control or ownership of communications facilities changes from one organizational entity to another. In a residential environment, the demarc is the point where the PSTN connects to the wiring in your house. It may take the form of a box stuck to the side of your house or a common wiring area in an apartment complex.

Once you have disconnected your house wiring from the PSTN, simply plug your HipTel Broadband Phone ATA into your house wiring. Provided the phones in your house have a total REN of 3 or less (each device has a REN number printed on the bottom), all the phones in your house should be usable.

To log into your HipTel Broadband Phone account visit HipTel. Use your user name and password to log into the the box in the upper right hand corner.

After you log into your account, go to "Account profile". To change your password, go to "Change password", to modify other information go to "Contact information".

After you log into your account go to "Billing". You will have the following choices:

• Credit card information. Here you can update your credit card and billing information.
• Statements. Here you can see all monthly invoices (bills) since your signing up.
• Transaction history - a history of all transactions - summary view
• Transaction details - a history of all transactions - detailed view
• Apply Misc. Payment. Here you can pay your bill.
• Call history

You will need to call customer service and place an order.

International forwarding is available at no additional cost. To set it up, log in to your account and click on "MyPhone".

If you want all calls to be forwarded for all calls and without any rings, then use the "Call treatments" section to the left.

You can also use the more sofisticated "Follow me" feature. Here you can set up the call forwarding, depending on who is calling and whether you have answered or not.

HipTel offers a variety of features free that are traditionally purchase a la cart style from your local carrier.  Take advantage and use features like call waiting, caller ID, 3 way calling, find me, follow me and more.

See the full list of available features when you purchase HipTel Broadband Phone.

International forwarding is available at no additional cost from HipTel Broadband Phone.

To forward your calls to any phone number log into your account and use the call forwarding feature. 

You can also use the more sophisticated "Fine Me, Follow me" feature. Here you can set up the call forwarding, depending on who is calling and whether you have answered or not.  Find Me, Follow Me, will also ring you at any and all locations you have specified.

If you are traveling to a place where a broadband internet service is available, you can bring the phone adapter with you and use it as if you were in the United States. Just plug in the adapter and all calls that you place will be considered calls placed from the US. Practically, if you have an unlimited plan and you place calls this way, it will mean that you have unlimited calls from that country to the United States.

Yes. All Incoming calls are free.

Yes, you can record your personal voicemail greeting, unavailable message, busy message, and temporary message.

You will receive all required equipment upon with voicemail set up instructions.

Yes, you need to return the ATA of IP phone if you cancel HipTel within first year. Otherwise, your will be billed $56 for the device.

No.