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SUPPORT / FAQs / HELP |
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Prepaid Mobile Phones, Wireless Airtime, Broadband Data on-the-go |
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We are here to help you get answers to your questions about our phones and services.
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Help with Prepaid Mobile Phones, Wireless Airtime, Broadband Data on-the-go
Either you use a lot of minutes on your cell phone or just an occasional wireless caller, you will save money with a prepaid wireless mobile services offered by LDPOST.
The different prepaid wireless plans that LD Post offers are designed for different types of usage.
Customers have the choice of 2 different plans:
If you have a phone that you need activated, then you will need to use the plan that corresponds to your phone's standard - CDMA or GSM
Both GSM and CDMA services clearly have advantages and disadvantages to them. In general CDMA phones receive better service coverage then GSM phones. So if service coverage is what you are after CDMA is technology for you. CDMA phones also have a higher data transfer rates and emit a smaller amount of radiation.
Advantages of GSM phones can be seen through their versatility. Virtually everywhere around the world currently uses GSM technology. While United States GSM phones broadcast at different frequencies then many other GSM networks around the world multi-band phones can be obtained so traveling with your phone is easy. GSM phones also use a Sim card, which make switching phones an easy and painless process.
Both services receive comparable prices for prepaid minutes starting at 5 cents per minute. Therefore if cost is not the determining factor, here is what should be. The deciding factor as to which phone is right for you should depend on local service coverage in your area and areas that you frequently travel to. If you are concerned about service coverage, remember that in general CDMA phones will receive better coverage then GSM, however both service provide adequate coverage to most parts of the United States.
If you already have a phone that you would like Long Distance Post to activate for prepaid wireless, you must go with the network that your phone currently operates on. It is not possible to change the network that a phone operates on.
These plans have very similar conditions, but you should still see each plan's web page for more details before making a purchase. If you placed an order for a mobile phone or an activation kit that requires shipment, the order will be fulfilled and shipped by the next business day for all stocked items. You can choose between delivery methods - we ship UPS ground and USPS overnight.
If you placed an order for a Starter kit that does not need to be shipped, like Locus Platinum CDMA starter KIT, then the phone activations instructions will be e-mailed to you not later then the next business day.
If for any reason we can't fulfill your order by the next business day due to technical issues or because the requested phone number is being out of stock, we will contact you by phone or e-mail. We will cancel the order and issue a full refund at your request if we can't fulfill your activation request timely.
For the first time customers who purchase Mobile recharge cards, it might take anywhere from few minutes to 48 hours to receive the order, as our credit card fraud protection policy requires order verification. We will call you back to verify the order as soon as it is possible. When your order verified and approved, the dialing instructions will be e-mailed to you instantly along with the temporary password. All you consecutive orders for recharge cards will be e-mailed to you automatically and instantly. Locus Mobile only works in the USA and Canada.
Keep posted for prepaid GSM SIM cards that work in other countries. Before you order an Activation Kit, you will need to know the standard that your phone uses - CDMA or GSM - so you can order the correct product.
The easiest way to find that is to see what carrier was it previously used on. Here are some of the major carriers:
- Verizon Wireless - CDMA
- Sprint PCS - CDMA
- T-Mobile - GSM
- AT&T - GSM or TDMA
- Cingular - GSM or TDMA
- Nextel - iDEN
GSM is the only standard that uses SIM cards - small cards that are inserted under the battery. If your phone has one, then it is most likely a GSM phone, however Nextel phones also use the SIM cards, but are not compatible with GSM phones.
If you are still not sure, please send us an email with the exact model of your phone and we will be able to help you. No, unfortunately we cannot. While Sprint phones do operate on a CDMA network, they need to be reprogrammed in order to work on Verizon's network. Long Distance Post does not reprogram or unlock phones. No. The air-time from the recharge card is added just once - the whole balance of the recharge card will be added to the phone. All calls are made without dialing PIN. Every time you are making call, the minutes balance should be announced. Not immediately. There is 1 month period allowed for you to keep the phone number without having any minutes on the phone. After one month with zero balance you will lose your service and the phone number. To reactivate your service you will need to buy a new Activation Kit, but the phone number will be issued new. Long Distance Post provides several ways for our customers to contact us. We encourage our regular and prospective customers to call us if you are unsure about anything? Do no hesitate. For fastest response we recommend calling us at 1-617-489-5952 or live chat with us. Terms and Conditions
Funds deposited into your account expire after 6 months. If additional USA Paks are placed into your account before the current account balance expires, the existing balance will be carrier over to the new expiration date.
For all incoming Service, the length of the call will be measured during the time that you are connected to our system, which is approximately from the time your press 'Send' or other key to answer a call until approximately the time you press 'End,' or other key to terminate the call. For all outgoing Service, the length of the call will be measured from when you are released by the automated balance notification system until approximately the time your press 'End,' or other key to terminate the call. Airtime usage on each call to any USA destination is deducted in full minute increments, with partial minutes of use rounded up to the next full minute.
Airtime cannot be returned or exchanged once purchased.
You cannot place calls to 500, 700, 855, 900 or 976 numbers; or place operator-assisted calls such as third-party-billed and collect calls.
You will be billed at USA Pak airtime rates for calls to 800, 866, 888, 877 and other 'toll-free' numbers and International Pak recharges.
There may be a surcharge for incoming calls made from pay phones.
Directory Assistance is billed at $1.25 per call plus applicable per minute airtime USA Pak charges.
No charge for text message received. Send, forward, and reply to text messages for $0.10 per message. If an incoming call has been forwarded to another phone number, you will be charged $0.40 per call plus applicable USA Pak minutes for the entire time that our system handles the call. USA Pak charges apply for both calls when using the call waiting feature. You will be charged USA Pak rates for each leg of a conference call.
Get the most out of your wireless service by knowing the parameters of your Agreement with us. Your relationship with us is governed by the Terms and Conditions contained in the User Guide that you received when your phone. IF YOUR REPLENISH THE BALANCE ON YOUR ACCOUNT OR USE THE SERVICE OR THE PHONE, YOU CONSENT TO THE TERMS AND CONDITIONS. Yes. You can take your existing phone number from your current provider and port it to one of our services:
It takes anywhere from 2 to 30 days to port your number. Do not discontinue your service with your current provider untill we finish porting your phone number. Otherwise, you will lose the number, and we will not be able to do anything. Yes, You can forward your mobile calls to another number in USA.
Here is how you can activate Call Forwarding:
- Scroll through the menu and select Settings
- Scroll down and select Call Settings or Call Manager
- Scroll down and select Forward Calls
- Select Voice Calls
- Select Always Forward
- Select Activate
- Enter the 10-digit number to forward all calls to and select OK
- Call Forwarding will remain active until you deactivate the feature.
To Deactivate Call Forwarding do the following:
- Scroll through the menu and select Settings
- Scroll down and select Call Settings or Call Manager
- Scroll down and select Forward Calls
- Select Voice Calls
- Select Always Forward
- Select Cancel
- Select OK
 General questions
SIM stands for Subscriber Identity Module. A SIM card is a small "smart card" for GSM/GPRS mobile phones that contains your personal account profile as well as saves important information (i.e. network information, account services, your mobile phone number, stored telephone numbers, SMS messages and more). The SIM card must be inserted in the handset in order for it to operate. Before you order an Activation Kit, you will need to know the standard that your phone uses - CDMA or GSM - so you can order the correct product.
The easiest way to find that is to see what carrier was it previously used on. Here are some of the major carriers:
- Verizon Wireless - CDMA
- Sprint PCS - CDMA
- T-Mobile - GSM
- AT&T - GSM
- Cingular - GSM
GSM is the only standard that uses SIM cards - small cards that are inserted under the battery. If your phone has one, then it is a GSM phone.
If you are still not sure, please send us an email with the exact model of your phone and we will be able to help you. The only practical way to find out if the phone is unlocked or at least will be working with O2 Oxygen Wireless is to borrow a SIM card from another Cingular GSM phone. You can borrow a SIM card from somebody you know. There is no harm to be made to a SIM card by inserting it in the phone. If your phone works with the borrowed SIM card, then you are all set. If you see a Cingular logo on the GSM phone, then it is most probably will work with O2 Oxygen Wireless. a. Remove battery from your phone
b. Carefully push out SIM from the Plastic cardholder
c. Place SIM into the phone's SIM cardholder with the gold square facing down and positioned so the metallic face of the SIM is lined up with and touching the metal contacts on the phone.
d. Close the phone's SIM cardholder until it clicks
e. Replace the battery and battery cover
f. Turn on your Phone
g. If installation is successful, "O2 Wireless," "Locus," or "My Network" should be in the phone's display
h. If "Insert SIM Card," "Check SIM," "SOS Only," or "Unregistered SIM" appears in the phone's display, remove the SIM and re-insert as instructed above. H2O Wireless GSM Minutes recharge cards will provide you with the following number of minutes:
- $10 - 70 minutes
- $20 - 140 minutes
The expiration period depends on the value of the recharge card:
- $10 - 90 days
- $20 - 90 days
All recharge cards have a Rollover effect - when you add more minutes to your account, then all of your minutes - old and new - receive the extra time. Yes.
When you add additional minutes before your old minutes have expired, all of your minutes - old and new - receive another period of time, according to the recharge card that you are using.
Please note that if your minutes have already expired, the new recharge card will not restore the lost minutes. Yes. It is free to retrieve voicemail from a land line phone.
1. Dial your wireless phone number.
2. Press 1 if calling from your wireless phone. Press * if calling from any other phone.
3. Enter your pass code.
4. The system will automatically play the new voice messages. No. There are no any daily or monthly fees with H2O GSM Minutes service Except for promotional free minutes given with activation if any, all separately purchased minutes will roll over and will be added to the full balance off the phone for the duration of the expiration period of the purchased card.
Example:
You have 20 minutes left from your $10 card. You bought a $10 card and added 70 minutes to your phone. Your total minutes now is 90. All these minutes are good for 90 days now. No. There is no additional activation fee. The price of the phone includes the cost of activation kit and free minutes. Simply dial  and you'll receive a message, in your phone's display, indicating the remaining balance. If you need assistance, please dial  from your handset (this is a FREE call). You will need to ensure the new phone is a Cingular and FCC approved GSM 850/1900, dual, tri, or quad-band handset that can be used for activations on O2 Oxygen Wireless GSM. Take the SIM card from your current phone and insert it in your new phone. You can now use your new phone as you normally would. To call internationally to 50 pre-selected countries for free:
- Dial 1-800-446-7272
- At the tone, dial 011 + Country Code + Area Code + Number
IMPORTANT! Do not press SEND after step 2. Call may be charged at a much higher rate as the call will be sent directly, rather than through the 50 country network. Access to cellular numbers in all countries is excluded from this offer.
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PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. They govern the relationship between you and H2O GSM (Locus Telecommunications, Inc.) and explain our respective legal rights concerning all aspects of our relationship, including without limitation:
- Rates and charges
- Availability of the service and features
- Replenishment and expiration of balances
- Privacy and confidentiality
- Your rights related to Customer Proprietary Network Information
- Modifications to the agreement
- Limitations of liability and warranty
- Resolution of past or future disputes by mandatory binding arbitration instead of court trials and class actions.
IF YOU USE THE SERVICE OR THE WIRELESS DEVICE, YOU CONSENT TO THE TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, DO NOT USE THE SERVICE OR PHONE AND NOTIFY US IMMEDIATELY TO CANCEL SERVICE.
This is an agreement ("Agreement") for wireless radio telecommunications services and related services and/or features ("Service") between you and the entity licensed by the Federal Communications Commission to provide Service in the area associated with your assigned telephone, data and/or messaging number(s) ("Number") that is doing business as H2O Wireless GSM, ("us" or "we"). The term "Device" means wireless receiving and transmitting equipment that we have authorized to be programmed with the Number.
I. SERVICE
a. Availability/Interruption. Service is normally available to your Device when it is within the operating range of our system, and may be available outside of that area in other participating carrier service areas. Service is subject to transmission limitation or interruption caused by weather, terrain, obstructions such as trees or buildings, and other conditions. Service may be limited in some areas where coverage is not available or may be temporarily limited or interrupted due to system capacity limitations and system repairs or modifications or to combat potential fraud. GSM wireless features require a compatible GSM 850/900/1900 dual, tri, or quad band phone, are only available in the GSM features area, and may require local telephone company support and message sender access to computer and modem. Not all features or Service offerings are available.b. Use of Service/Device/Number. Reproduction, retransmission, dissemination or resale of Service is prohibited without prior written contractual arrangements from Locus Telecommunications, Inc. and any required regulatory approvals. You are responsible for ensuring that your Device is compatible with our Service and meets federal standards. You are responsible for the purchase and maintenance of any additional hardware, software and/or Internet access from your PC required to use the Service. You consent to receiving advertising, alerts and other broadcast messages from Locus Telecommunications, Inc. or our authorized agents. You have no ownership rights to the Number, any IP address, any e-mail address or any other identifier provisioned by us, our agents or the manufacturer of your Device to be used with the Service, and you agree we may change any such Number, IP address, e-mail address or any other identifier at any time with or without prior notice to you. Any Device purchased through our program has been manufactured to operate exclusively with Service provided by us. The Device cannot be activated with any other wireless carrier. By using Service, you agree to abide by the terms and conditions of any applicable software license.
c. Unauthorized Usage. You agree not to use the Device or Service for any unlawful, unauthorized or abusive purpose or in any way that damages our property or others' property, or interferes with, harms or disrupts our system or other operators' systems or other users. You will comply with all laws while using the Service and you will not transmit any communication or data that would violate any laws, court order, or regulation, or would likely be offensive to the recipient. You are responsible for all content you transmit using the Service. You may not install any amplifiers, enhancers, repeaters or other devices that modify, disrupt or interfere in any way with the radio frequency licensed to us to provide Service. If your Device, user name or password is stolen or Service is fraudulently used, you must immediately notify us and provide us with such documentation and information as we may request (including affidavits and police reports). Until you notify us, you will remain responsible for all charges. We have the right to interrupt or restrict Service to your Number, without notice to you, if we suspect fraudulent, illegal, or abusive activity. You agree to cooperate with us in any fraud investigation and to use any fraud prevention measures we prescribe. Failure to provide reasonable cooperation may result in your liability for all fraudulent usage.
d. Release of Information. You consent to our release of information about you when we believe release is appropriate to comply with the law (e.g. a lawful subpoena, E911 information); to enforce or apply our customer agreements; to initiate, render, bill and collect for Services; to protect our rights or property; to protect users of those Services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, such Services; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay. You are deemed to have reviewed and consented to our Privacy Policy posted on our website at www.O2WirelessService.com.
e. Your Rights to End This Agreement. You may terminate your Service at any time by notifying us of your intention to terminate Service. There is no penalty or termination fee; however, it may take up to 30 days to process the termination request and the balance remaining in your account is forfeited upon termination of Service. Your Service will resume and the termination request will be cancelled if you use your Service prior to our processing your termination notification.II.
II. CHARGES/PAYMENTS/DEFAULT
a. Generally. You are responsible for paying all charges, including but not limited to: airtime, access, features, voice mail access, voice mail delivery, data usage, text messages, downloadable content, alerts, roaming, long distance, directory and operator assistance charges, the price of Devices and accessories, charges for other goods and services and shipping/handling fees. You will be billed at domestic airtime or roaming rates (please refer to rate card) for 800, 866, 877, 888, and other "toll free" calls. Applicable international charges will always be billed for direct dial calls placed from your wireless phone. A long distance provider chosen by Locus Telecommunications, Inc. will provide your long distance. For all calls, the length of the call will be measured during the time that you are connected to our system, which is approximately from the time you press "Send" or other key to begin a call until approximately the time you press "End," or other key to terminate the call. Airtime usage on each call is deducted in full minute increments, with partial minutes of use rounded up to the next full minute. For calls placed in the United States, you will not be charged for busy or unconnected calls if you press "End" or "No" within 30 seconds. Unanswered calls lasting 30 seconds or more will be charged standard airtime and rounded up to the nearest minute. Call waiting, 3-way calling, call forwarding, voicemail will incur applicable airtime or roaming and wireless long distance charges. Please note you may be charged a higher rate for calls made off-network. You will be charged for any check or electronic bank draft returned for non-payment. Please refer to your rate card for details.
b. Account Balance. All charges incurred will be deducted automatically from your account. Any amounts loaded into your account are not transferable or refundable. You should take reasonable efforts to safeguard your Phone and replenishment airtime cards. No refunds or other compensations will be given for returned, expired, lost, damaged, or stolen cards. Amounts deposited to your account expire between 30 to 90 days depending on card denomination. However, if additional amounts are placed into your account before the current account balance expires, the existing balance will be carried over to the new expiration date. If new amounts are not added to your account prior to the expiration date any remaining amounts will be forfeited. Your account will be canceled if there is no usage (billable or non-billable) or if the balance remains as $0 for 30 consecutive days or more and you may be required to pay a fee to resume service. Credit card replenishment is available; limitations apply. In some instances you may be able to complete a call when the billing functionality is interrupted. When this occurs you will not receive correct balance information. All calls, however, will be deducted from your account and the balance updated when the billing functionality is operable. You are responsible for all data usage sent through our network and associated with the Device, regardless of whether the Device actually receives the information.
c. Use of Service/Rates. Your Service rates and other charges and conditions for each Number or Phone are described in the replenishment card packaging, at our website at www.O2WirelessService.com, and in the "Sales Information" (the user guide and other printed materials provided by us either in the Starter Kit you received when submitting your Device for use with the Service or in the packaging of the Device you purchased to be used with the Service) you received, each of which is a part of this Agreement. You can place domestic and international calls from the U.S. to certain designated international locations. The prepaid per minute rates are based on the card value purchased. International rates vary and are subject to change. Call Customer Care (at the number listed on our website or in your replenishment card packaging) or visit www.O2WirelessService.com for international rates and available countries. You cannot use the Service to place calls to 500, 700, 855, 900 or 976 numbers; or to place operator-assisted calls such as third-party-billed, and collect calls. Rates for calls to directory assistance are $3.00 per call plus airtime or roaming charges. You will be billed at domestic rates for 800, 888, 877, and 866 number calls. You are responsible for all taxes and surcharges associated with your use of the Service. Other than calls to 911, you can only make and receive calls when your account has a positive balance. Special dialing patterns may be required when making roaming calls. Some locations require a credit card to complete a call; these rates will be higher. When in these areas, you will not be able to receive calls. Prepaid wireless service is not available for purchase or use in all areas. When using Call Waiting or Three-Way Calling, you will incur two simultaneous airtime charges and if you disconnect from a conference call while the other two parties remain connected, you will continue to incur airtime charges for all calls.
d. Default/Termination. If you breach any representation to us or fail to perform any of the promises you made in the Agreement, you will be in default and we may, without notice to you, suspend Service and/or terminate this Agreement, in addition to all other remedies available to us.
e. Account Information. Any person able to provide your Number and personal identification number is authorized by you to make changes to your account. You consent to disclosure of any information about you to any person as permitted by law if any Device programmed with your Number calls an emergency service number such as 911 or, if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay
f. CPNI Consent. Under federal law, you have a right, and we have a duty, to protect the confidentiality of information about the amount, type, and destination of your wireless service usage (CPNI). You consent to us sharing your CPNI with Locus Telecommunications, Inc., its affiliates and its contractors, to develop or bring to your attention any products and services. This consent survives the termination of your Service and is valid until you remove it. To remove this consent at any time, notify us in writing at Locus Telecommunications, Inc. Attn: CPNI, P.O. Box 376 Fort Lee, NJ 07024, providing your name, home address, home telephone including area code, and personal identification number. Removing consent will not affect your current Service.
III. CHANGES TO THIS AGREEMENT
We may amend the terms of this Agreement upon advance notice to you in the manner described below or by posting notices of changes on our website or by printing notice of such changes in the replenishment card packaging.
IV. LIMITATIONS
The parties intend that the limitations on liability, warranty and damage awards provided for in this Agreement will apply to the fullest extent allowed by law. Some jurisdictions do not allow the exclusion of certain warranties or the waiver, limitation or exclusion of liability for punitive, incidental or consequential damages, or for intentional or willful conduct in some circumstances. To the extent that applicable law does not permit any of these limitations, they will not apply to you.
a. Limitation of Liability. WE ARE NOT LIABLE FOR ACTS OR OMISSIONS OF ANOTHER SERVICE PROVIDER OR ANY THIRD PARTY PROVIDERS OF SERVICES RELATED TO USE OF THE DEVICE OR SERVICE, FOR INFORMATION PROVIDED THROUGH YOUR DEVICE, LACK OF PRIVACY OR SECURITY EXPERIENCED WHEN USING THE DEVICE, EQUIPMENT FAILURE OR MODIFICATION, OR OTHER CAUSES BEYOND OUR REASONABLE CONTROL, INCLUDING WITHOUT LIMITATION ANY REPRESENTATIONS THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE FROM UNAUTHORIZED ACCESS (INCLUDING THIRD PARTY HACKERS OR DENIAL OF SERVICE ATTACKS). WE ARE NOT LIABLE FOR SERVICE OUTAGES, NOR FOR SERVICE LIMITATIONS OR INTERRUPTIONS, AS DESCRIBED IN PARAGRAPH 1.C ABOVE. OUR LIABILITY AND THE LIABILITY OF ANY UNDERLYING CARRIER FOR ANY FAILURE OR MISTAKE SHALL IN NO EVENT EXCEED OUR SERVICE CHARGES DURING THE AFFECTED PERIOD. Locus Telecommunications, Inc., AND ANY UNDERLYING CARRIER ARE NOT LIABLE FOR ANY INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES SUCH AS LOST PROFITS. YOU AND WE BOTH WAIVE TO THE FULLEST EXTENT ALLOWED BY LAW, ANY CLAIMS TO RECOVER INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. WE AND ANY UNDERLYING CARRIER ARE NOT LIABLE FOR (i) ECONOMIC LOSS OR INJURIES TO PERSONS OR PROPERTY ARISING FROM USE OF THE SERVICE, THE DEVICE OR ANY EQUIPMENT USED IN CONNECTION WITH THE DEVICE UNLESS CAUSED BY OUR SOLE AND GROSS NEGLIGENCE, OR (ii) THE INSTALLATION OR REPAIR OF THE DEVICE BY ANY PARTIES WHO ARE NOT OUR EMPLOYEES. THIS PARAGRAPH SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
b. Indemnification. YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD US, OUR AFFILIATES AND AGENTS AND ANY OTHER SERVICE PROVIDER, HARMLESS FROM CLAIMS OR DAMAGES RELATING TO THIS AGREEMENT OR YOUR PROMISES OR STATEMENTS MADE IN IT AND USE OF THE DEVICE OR SERVICE UNLESS DUE TO OUR SOLE AND GROSS NEGLIGENCE. YOU ALSO AGREE TO PAY OUR REASONABLE ATTORNEYS' AND EXPERT WITNESS FEES AND COSTS INCURRED IN ENFORCING THIS AGREEMENT THROUGH APPEAL EXCEPT AS PROVIDED IN PARAGRAPH 5, BELOW. USE OF YOUR DEVICE WHILE OPERATING A MOTOR VEHICLE OR IN ANOTHER DISTRACTED OR NEGLIGENT MANNER MAY BE PROHIBITED, OR RESTRICTED BY LAW IN SOME AREAS. IT IS YOUR RESPONSIBILITY TO CONFORM TO ALL SUCH LAWS OR REGULATIONS AND YOU SHALL INDEMNIFY US FROM CLAIMS ARISING FROM ANY SUCH UNLAWFUL OR NEGLIGENT USE. THIS PARAGRAPH SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
c. No Warranties. WE MAKE NO EXPRESS WARRANTY REGARDING THE SERVICE OR THE DEVICE OR ANY SERVICES PROVIDED BY ANY THIRD PARTIES, AND DISCLAIM ANY IMPLIED WARRANTY, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTY ON OUR BEHALF AND YOU SHOULD NOT RELY ON ANY SUCH STATEMENT. WE ARE NOT THE MANUFACTURER OF THE DEVICE AND ANY STATEMENT REGARDING IT SHOULD NOT BE INTERPRETED AS A WARRANTY. THIS PARAGRAPH SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
V. RESOLUTION OF DISPUTES
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS RIGHTS THAT YOU MAY OTHERWISE HAVE. IT PROVIDES FOR RESOLUTION OF MOST DISPUTES THROUGH ARBITRATION INSTEAD OF COURT TRIALS AND CLASS ACTIONS. ARBITRATION IS FINAL AND BINDING AND SUBJECT TO ONLY VERY LIMITED REVIEW BY A COURT. THIS ARBITRATION CLAUSE SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
a. Binding Arbitration. It is intended that this provision be interpreted broadly to encompass all disputes or claims arising out of our relationship. Any dispute or claim, including those against any of our subsidiary, parent or affiliate companies, arising out of or relating to this Agreement, our Privacy Policy or the Service or any equipment used in connection with the Service (whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory) will be resolved by binding arbitration except that (1) you may take claims to small claims court if they qualify for hearing by such a court, or (2) you or we may choose to pursue claims in court if the claims relate solely to the collection of any debts you owe to us.
b. Arbitration Procedures. You must first present any claim or dispute to us by contacting Customer Care to allow us an opportunity to resolve the dispute. You may request arbitration if your claim or dispute has not been resolved within 90 days. The arbitration of any dispute or claim shall be conducted in accordance with the American Arbitration Association ("AAA") under the Wireless Industry Arbitration Rules ("WIA Rules"), as modified by this Agreement. The WIA Rules and information about arbitration and fees are available upon request from the AAA online at www.adr.org. You and we agree that this Agreement evidences a transaction in interstate commerce and this arbitration provision will be interpreted and enforced in accordance with the Federal Arbitration Act and federal arbitration law. Unless you and we agree otherwise, any arbitration will take place in the county seat for the county in which your billing address is located. At either party's election, the arbitration shall be held telephonically. An arbitrator may award any relief or damages (including injunctive or declaratory relief) that a court could award, except an arbitrator may not award relief in excess of or contrary to what this Agreement provides and may not order relief on a consolidated, class wide or representative basis. In any arbitration applying the WIA Rules applicable to large/complex cases, the Arbitrators must also apply the Federal Rules of Evidence, and the losing party may have the award reviewed in accordance with the review procedures set forth in the WIA Rules. Judgment on any arbitration award may be entered in any court having proper jurisdiction. If any portion of this arbitration clause is determined by a court to be inapplicable or invalid, then the remainder shall still be given full force and effect.
c. Costs of Arbitration. For claims of less than $1,000, you will be obligated to pay $25 and we will pay all other administrative costs and fees. For claims over $1,000 but under $75,000, you will be obligated to pay your share of the arbitration fees, but no more than the equivalent court filing fee for a court action filed in the jurisdiction where your billing address is located. For arbitrations in excess of $75,000, all administrative fees and expenses of arbitration will be divided equally between you and us. In all arbitrations, each party will bear the expense of its own counsel, experts, witnesses and preparation and presentation of evidence at the arbitration.
d. Waiver of Class Actions. By this Agreement, both you and we are waiving certain rights to litigate disputes in court. You and we both agree that any arbitration will be conducted on an individual basis and not on a consolidated, class wide or representative basis. If for any reason this arbitration clause is deemed inapplicable or invalid, or to the extent this arbitration clause allows for litigation of disputes in court, you and we both waive, to the fullest extent allowed by law, any right to pursue any claims on a class or consolidated basis or in a representative capacity.
e. Limitations Period. Any arbitration or legal action with respect to any and all claims or causes of action related to or arising out of this Agreement must be brought within two years after the cause of action arises, or within the applicable statutory period of time, whichever is shorter. This limitations period does not apply to any given cause of action when the statutory limitations period for that cause of action cannot be waived, restricted or otherwise limited by you.
VI. MISCELLANEOUS
a. Privacy. We are not liable for any lack of privacy, which may be experienced with regard to the Service. You authorize our monitoring and recording of calls to us concerning your account or the Service and consent to our use of automatic dialing equipment to contact you. We have the right to intercept and disclose any transmission over our facilities in order to protect our rights or property.
b. Assignment. We may assign all or part of this Agreement without such assignment being considered a change to the Agreement, and without notice to you. We are then released from all liability. You may not assign this Agreement without our prior written consent.
c. Notices. We may send you notice by mail or electronic means, in our sole discretion. Notices to you shall be effective 1) 3 days following the date deposited in the U.S. Mail or delivered to a nationally recognized courier or delivery service, postage prepaid and addressed to your address as kept in our files and/or 2) immediately upon our transmission using an electronic means such as e-mail or text messaging service. You are responsible for notifying us of any changes in your mailing or e-mail address. Written notice to us shall be effective when directed to our Customer Care Department (at the mailing address listed on our website) and received by us. Oral and electronic notices shall be deemed effective on the date reflected in our records. Your notice must contain specific information adequate to identify you and your Service.
d. Entire Agreement. These Terms and Conditions, together with the Sales Information, represent the entire agreement between you and us, which may only be amended as described in this Agreement. This Agreement supersedes any inconsistent or additional representations made to you by any of our representatives, agents or dealers. If any part of this Agreement is found invalid, the balance of the Agreement remains enforceable. If, at any time, we do not enforce any right or remedy available under this Agreement, that failure is not a waiver of our right to enforce the right or remedy at a later time. Copied, microfiche, scanned or other duplicate or electronic images of this Agreement are admissible for all purposes.
e. Governing Laws. This Agreement is subject to applicable federal laws, federal or state tariffs, if any, and the laws of the state associated with the Number. Where a state agency or the FCC regulates the terms and conditions of our Service, the regulations are available for your inspection; if there is any inconsistency between this Agreement and those regulations, this Agreement shall be deemed amended as necessary to conform to such regulations.
f. Capacity. You represent that you are legally competent to enter into this Agreement, and that you are not aware of any disability that would prevent you from entering into this Agreement.
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Privacy Policy
At Locus Telecommunications, we understand that privacy is important and we are strongly committed to protecting the privacy of our customers and visitors to our website. The following information is designed to help you better understand the information we gather from our site and service, how we handle the information once we gather it, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct, the information. Please note that this Privacy Policy applies only to this site (www.O2WirelessService.com) and the sites associated with our brands not necessarily to other companies' or organizations' websites to which we link, even if they market or use Locus Products. By visiting this site or using any of our products you are accepting the practices described in this Privacy Policy.
Information Collection and Use
Our primary goal in collecting personal information is to provide you with a smooth, efficient, and customized experience. This allows us to provide features that most likely meet your needs, and to customize our service to make your experience easier.
Aggregate Data
We gather certain usage information like the number and frequency of visitors to this site. This information may include which URL you just came from, which URL you next go to, what browser you are using, and your IP address. We only use such data in the aggregate. This collective data helps us determine how much our customers use parts of the site, and do internal research on our users' demographics, interests, and behavior to better understand and serve you. This type of aggregated, non-personally identifiable information may also be collected by third parties that help us run our services. In addition, we aggregate data and disclose such information in a non-personally identifiable manner to advertisers and other third parties for marketing and promotional purposes.
Personally Identifiable Information
We also request information about you, such as your name, address, phone number and email address ("personally identifiable information"). We seek such information to provide products and/or services that more closely reflect your preferences. In addition, we may use such information to improve our marketing and promotional efforts, to analyze site usage, improve our content and product offerings, and customize our site's content, layout and services. If you choose, we may use information to contact you and deliver information to you.
Generally, we only share personally identifiable information with other entities if you specifically agree to permit such sharing. However, unless you specifically decline, we may share personally identifiable information with certain third parties with whom we contract to provide services or jointly-branded products. By accepting this Privacy Policy or by purchasing or using our products or our jointly-branded products, you expressly agree to such sharing of information.
We may use third party service providers to facilitate our services and therefore we may provide some of your personally identifiable information directly to them. In addition, we employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing Customer Care. They have access to personally identifiable information and may use it as needed to perform their functions, but may not use it for any other purpose, except that they may aggregate your personally identifiable information with similar information of other customers in a manner that does not personally identify you.
Locus Telecommunications cooperates with law enforcement inquiries, as well as other third parties, to enforce laws, such as intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to liability.
Cookies
"Cookies" are small files placed on your hard drive; each web site can send its own cookie to your browser if your browser preferences allow it. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.) You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our site and you may be required to re-enter your password more frequently during a session. In addition, a number of companies offer utilities designed to help you visit web sites anonymously. Cookies assist us in providing customized services and can also help us provide information that is targeted to your interests. Locus Telecommunications uses cookies, which tell us how and when pages in our site are visited, and by how many people. Locus Telecommunications' cookies do not collect personally identifiable information and we do not combine information collected through cookies with other personally identifiable information to tell us who you are or even what your screen name or e-mail address is. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. Additionally, you may encounter cookies or other similar devices on our site that are placed by third parties. We do not control the use of cookies by third parties.
Policy Towards Children
Locus Telecommunications is concerned about the safety and privacy of children who use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a child under 13 has provided us with personally identifiable information without verifiable parental consent, we will use our best efforts to remove such information from our files.
Other Information Collectors
Except as otherwise expressly included in this privacy policy, this document only addresses the use and disclosure of information we collect from you. Since
Locus Telecommunications does not control the privacy policies of third parties, some of whose services may be offered on our site, you are subject to the privacy policies of those third parties. We encourage you to ask questions before you disclose your personal information to others.
Security
Locus Telecommunications uses standard industry practices to safeguard the confidentiality of your personally identifiable information. Locus Telecommunications treats data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company. Please note that perfect security does not exist on the Internet.
Privacy Policy Changes
Locus Telecommunications may, from time to time, make changes to this policy, based on your comments and our need to accurately reflect our data collection and disclosure practices. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our pages. | | Text Messaging allows you to send or receive short alphanumeric messages (up to 150 characters in length) using your wireless phone. Text Messaging service also includes e-mail and web-based messaging.Your unique e-mail address is your 10-digit wireless number, plus: @txt.att.net
For Example: If your wireless number is (555) 123-4567, your e-mail address is 5551234567@txt.att.net.
The first text message you send or receive each day (12am - 11:59pm local time) will be billed at the standard rate (10¢). Every text message sent or received thereafter (up until 11:59pm local time that same day) will be billed at the discounted rate (5¢). For instructions on receiving and sending text messages or to check to see if your phone has 2-way text messaging capability, please refer to your phone manual or see your dealer.
Unfortunately our system does not allow you to send or receive international SMS using H2O GSM. If you would like a service that can send and receive international SMS, please check out Locus Platinum CDMA plans. 1. Scroll through the menu and select Settings
2. Scroll down and select Call Settings or Call Manager
3. Scroll down and select Forward Calls
4. Select Voice Calls
5. Select Always Forward
6. Select Activate
7. Enter the 10-digit number to forward all calls to and select OK
8. Call Forwarding will remain active until you deactivate the feature.
1. Scroll through the menu and select Settings
2. Scroll down and select Call Settings or Call Manager
3. Scroll down and select Forward Calls
4. Select Voice Calls
5. Select Always Forward
6. Select Cancel
7. Select OK
1. Dial the number of the third party, including area code, while the original party is on the phone.
2. Press SEND, which dials the third party and puts your original call on hold.
3. To establish the three-way call, press SEND again either before or after the third party answers.
4. If the third party is busy or does not answer, press SEND once to disconnect the third party.
5. To disconnect from the third party in a three-way call, press SEND once
6. To disconnect from the original party in the three-way call, the original party must hang up. 1. Press SEND to answer the second call
2. To alternate between calls, continue to press SEND. Caller ID shows you the phone number of most incoming calls. If you don't want to answer your wireless phone and you have Voicemail, you can let the incoming call roll to your Voicemail box. Caller ID works whenever your phone is on. It even works when Call Waiting alerts you of an incoming call. Per Call Blocking allows you to selectively block the presentation of your wireless phone number.
Block your wireless Phone Number from Appearing:
1. Enter *67 Phone Number you are calling and press SEND.
2. Your number will show up as "anonymous" on the receiver's Caller ID
1. Dial your wireless phone number from your wireless phone or any other touch-tone phone.
2. Follow the prompts and select 1 for English or 2 for Spanish.
3. The system will ask you to enter your personal pass code. (think of an easy to remember pass code and enter it when prompted)
4. The system will prompt you to record your own personal greeting or to select a standard greeting Dial 611SEND from your handset (this is a FREE call) or contact Customer Care from any phone at 1-800-643-4926 and provide the mobile number and IMEI that you want disconnected. H2O Minute plan (formerly O2 oxygen wireless) is available in micro SIM format for use with micro SIM enabled mobile devices like iPhone 4 and others.
To get a micro SIM card for your prepaid plan simply select a micro SIM starter kit during the check out. Once you receive your prepaid micro-sim card starter kit, the activation process is the same as for the regular prepaid SIM card.
H2O Minute plan (formerly O2 oxygen wireless) micro SIM starter kit
Ordering the service
To get the Locus H2O GSM Minutes service, you can either have your own phone activated with us or you can get a phone from the choices that LDPOST can offer.
In either case you will need to:
- Enter the LDPOST Webstore either as a New customer or log in as an existing customer.
- Select "Mobile phones and cards"
- Select "H2O GSM Minutes"
- Select the phone you would like to purchase or a Starter Kit if you have your own phone.
- Follow the instructions and enter all information that is needed to complete the transaction.
- Follow all steps until you see a "Thank you" note on the screen.
You will receive a confirmation email as soon as the phone or the Starter Kit is shipped to you. Usually, your order would be shipped within 24 hours. If you placed an order for a mobile phone or an activation kit that requires shipment, the order will be fulfilled and shipped by the next business day for all stocked items. You can choose between delivery methods - we ship UPS ground and USPS overnight.
If for any reason we can't fulfill your order by the next business day due to technical issues or because the requested phone number is being out of stock, we will contact you by phone or e-mail. We will cancel the order and issue a full refund at your request if we can't fulfill your activation request timely.
For the first time customers who purchase Mobile recharge cards, it might take anywhere from few minutes to 48 hours to receive the order, as our credit card fraud protection policy requires order verification. We will call you back to verify the order as soon as it is possible. When your order verified and approved, the dialing instructions will be e-mailed to you instantly along with the temporary password. All you consecutive orders for recharge cards will be e-mailed to you automatically and instantly. It is a company policy to deliver ONLY to the billing address of the credit card holder.
If you would like us to ship phone to a different address, please send a check or money order to
Long Distance Post
PO BOX 481
Belmont, MA 02478
As an option, we may request additional verification from you if you pay by a debit/credit card. An IMEI (International Mobile Equipment Identity) is a unique number given to every mobile phone and is located behind the battery. Dial  Airtime PIN Number  for English.
Marque 611 SEND desde su telefono celular.
Upon properly adding the airtime you will receive a confirmation message that will display your new balance. The easiest and the fastest way to buy minutes is LDPOST web store. Once your purchased the phone or airtime at LDPOST.COM, all your consecutive purchases are instant. The PIN and simple instructions on how to add minutes will be e-mailed to your instantly. Alternatively, your can call 800-640-2599 and order it over the phone. Please call LD POST customer service at 800-640-2599. We will change your phone number for any available area code at the nominal charge of $10.
Note: If the phone is currently active, unused airtime minutes cannot be transferred to the new number.
Resolving problems
Contact Customer Care at 1-800-643-4926 and provide your mobile number and the PIN and serial number on the airtime card you are attempting to transfer to your account.
Note: Only O2 Wireless GSM airtime cards will work on your phone. If you purchased another type of airtime card, return it to where you purchased the card. If your Dealer/Retailer added the card to your phone, please return to the dealer or contact them and explain the situation.
If your handset is newly activated, ensure that enough time has been allowed for the system to activate the phone. Check to see that the airtime minutes were loaded on the handset. If the problem persists, dial  from your handset (this is a FREE call) or contact Customer Care from any phone at 1-800-643-4926. Please have your mobile number and IMEI ready. Dial from your handset (this is a FREE call) and provide the mobile number and IMEI that you want to see the call detail for. Contact Customer at 1-800-643-4926 and provide your mobile number and IMEI, which will be required for the voicemail to be reset. Once reset, all previously stored messages will be deleted.
General Questions
SIM stands for Subscriber Identity Module. A SIM card is a small "smart card" for GSM/GPRS mobile phones that contains your personal account profile as well as saves important information (i.e. network information, account services, your mobile phone number, stored telephone numbers, SMS messages and more). The SIM card must be inserted in the handset in order for it to operate. Before you order an Activation Kit, you will need to know the standard that your phone uses - CDMA or GSM - so you can order the correct product.
The easiest way to find that is to see what carrier was it previously used on. Here are some of the major carriers:
- Verizon Wireless - CDMA
- Sprint PCS - CDMA
- T-Mobile - GSM
- AT&T - GSM
- Cingular - GSM
GSM is the only standard that uses SIM cards - small cards that are inserted under the battery. If your phone has one, then it is a GSM phone.
If you are still not sure, please send us an email with the exact model of your phone and we will be able to help you. The only practical way to find out if the phone is unlocked or at least will be working with O2 Oxygen Wireless is to borrow a SIM card from another Cingular GSM phone. You can borrow a SIM card from somebody you know. There is no harm to be made to a SIM card by inserting it in the phone. If your phone works with the borrowed SIM card, then you are all set. If you see AT&T's logo on the GSM phone, then it is most probably will work with H2O Unlimited GSM. Yes, H2O GSM Unlimited now offers Internet Data Access and MMS
There is 50 MB of Data included per month and unlimited MMS ( picture messages)
a. Remove battery from your phone
b. Carefully push out SIM from the Plastic cardholder
c. Place SIM into the phone's SIM cardholder with the gold square facing down and positioned so the metallic face of the SIM is lined up with and touching the metal contacts on the phone.
d. Close the phone's SIM cardholder until it clicks
e. Replace the battery and battery cover
f. Turn on your Phone
g. If installation is successful, "H2O Wireless UNLIMITED ", "Locus", or "My Network" should be in the phone's display
h. If "Insert SIM Card", "Check SIM", "SOS Only", or "Unregistered SIM" appears in the phone's display, remove the SIM and re-insert as instructed above. If re-installation is unsuccessful, please contact Customer Care at 1-888-605-4487
Simply dial *777# SEND and you'll receive a message, in your phone's display, indicating the remaining balance. If you need assistance, please dial 611 SEND from your handset (this is a FREE call). Dial 611 SEND from your handset (this is a FREE call) or contact Customer Care from any phone at 1-800-643-4926 and provide the mobile number and IMEI that you want disconnected. You will need to ensure the new phone is an AT&T and FCC approved GSM 850/900/1900, dual, tri, or quad-band handset that can be used for activations on H2O Wireless UNLIMITED. Take the SIM card from your current phone and insert it in your new phone. You can now use your new phone as you normally would. Dial 611 SEND from your handset (this is a FREE call) and provide the mobile number and IMEI that you want to see the call detail for. Yes. You can activate any H2O GSM SIM on this plan. Please contact 800-640-2599 Yes. You can switch between any H2O GSM Plans. The remaining balance will be forfeited. So, we recommend schedule the switching between plans when you current balance is used up completely.
No, only H2O GSM Month Recharge Card for $50 can be used with this plan. If you have purchased the wrong card either you need to change the plan to apply the card or return the purchased card and get the right one. You can change your number but it is not necessary because all our plans include nationwide calling with no additional domestic roaming charges. However, if you must, please refer to below for details.
Example 1) You currently have a NY area code and you would like a CA area code, you will need an unused, new H2O Wireless SIM card.
Example 2) You currently have a NJ area code (201) and you would like a NY area code (646), you do not need anything. The change can be made. You should call H2O Wireless Customer Service at 1-800-643-4926 as soon as you realize your phone is lost or stolen. We can take measures to protect your active account balance as soon as you call in, and get you up and running again. Once you report to H2O Wireless Customer Service that your phone is lost or stolen, you will have 30 days to replace your phone, otherwise your account will automatically cancel and you will lose any money you had left in your account. If you're not happy with your service and you would like to cancel your account, all you have to do is walk away. Your H2O Wireless account will cancel on its own.
MONTH plan: Your account will automatically cancel if your account is at a $0 balance for longer than 10 days. Some phones could be configured remotely. Please contact us to find out the models available for remote programming.
Any phone can be configured manually. Please follow these simple instructions to program Internet Data Access and MMS on your H2O GSM Unlimited Phone.
Here are the details on how to configure your phone using the settings specified below (Note: Requires an unlocked, AT&T compatible GSM handset):
| Phone Settings |
| Description |
Value |
| Proxy Gateway IP Address |
proxy.mvno.H2OMobileweb.com |
66.209.11.33 |
| Proxy Gateway Port |
80 |
| WAP APN |
att.mvno |
| WAP Homepage URL |
http://www.H2OMWeb.com |
| MMS APN |
att.mvno |
| MMS URL |
http://mmsc.cingular.com |
For your any assistance with setting up the above configurations on your device, we recommend you contact your particular devices manufacturer. H2O Unlimited and H2O Pure Unlimited plans are available in micro SIM format for use with micro SIM enabled mobile devices like iPhone 4 and others.
To get a micro SIM card for your prepaid plan simply select a micro SIM starter kit during the check out. Once you receive your prepaid micro-sim card starter kit, the activation process is the same as for the regular prepaid SIM card.
H2O Pure Unlimited micro SIM starter kit
H2O Unlimited micro SIM starter kit
Ordering the service
Dial 1-800-643-4926 and follow the automated prompts. You can check the expiration anytime by dialing *777# SEND or You will also get daily notification to your phone 5 days before the expiration date to remind you to add money to your account. Your wireless phone number expires in 10 days if you do not replenish your account. Dial 611 SEND from your wireless phone.
Marque 611 SEND desde su telefono celular.
Upon completion of every call you make or receive and every text message you send or receive, your remaining balance will automatically appear in your phone's display.
Need help? Call our Customer Service Center at 1-888-605-4487 Dial 611 SEND from your handset (this is a FREE call) or contact Customer Care from any phone at 1-888-605-4487 and provide the state and city for which you would like a number.
Note: If the phone is currently active, unused airtime minutes can be transferred to the new number. A new SIM card may be needed if you change your mobile number to one outside your service area. From handset dial *111* PIN # SEND or Dial 611 and follow the automated prompts. The easiest and the fastest way to buy H2O unlimited airtime is from LDPOST web store. Once your purchased the phone or airtime at LDPOST.COM, all your consecutive purchases are instant. The PIN and simple instructions on how to add minutes will be e-mailed to your instantly. Alternatively, your can call 800-640-2599 and order it over the phone. An IMEI (International Mobile Equipment Identity) is a unique number given to every mobile phone and is located behind the battery. It is a company policy to deliver ONLY to the billing address of the credit card holder. If you would like us to ship phone to a different address, please send a check or money order to:
Long Distance Post, LLC
PO BOX 481
Belmont, MA
02478
As an option, we may request additional verification from you if you pay by a debit/credit card.
- Call 1-800-643-4926
- Follow the prompts and select your language of choice
- Follow the prompts and select 2 to activate your phone
- Follow the prompts and select 2 for non-dealer
- Follow the prompts and select 1 to enter your ActFast Number (located on the SIM Card) then follow the prompts
There is no fee. H2O Wireless is a no-contract GSM service with no hidden and extra fees. No, you cannot choose your own phone number. As our automated system finds the area code you requested and searches from a pool of numbers which are currently available in the US. Unfortunately, there is no way for us to choose a number. The process itself only takes a few minutes. Normally, within 1-2 hours, your H2O Wireless phone will be ready for your use. No, it is absolutely free to transfer your old phone number. And plus, H2O Wireless is a no-contract service so there are no early termination fees. We'll move your number to H2O Wireless as fast as possible. Right now, moving a wireless phone number to H2O Wireless can take up to 3 days - moving a land-line number can take up to 5 days.
The actual time to move a number depends on a few things - your old provider, the demand for portability, and the accuracy of information. Once your number is ready to use on our network, we will call you or leave a voicemail letting you know that you are good to go.
If you don't wish to wait for your old number to be switched over, you can always get a new H2O Wireless number almost in an instant. Dial 611 SEND from your phone (this is a FREE call) or contact Customer Service from any phone at 1-800-643-4926 and provide the state and city for which you would like a number.
Note: If the phone is currently active, unused airtime minutes can be transferred to the new number. A new SIM card may be needed if you change your mobile number to one outside your service area. As long as you still have an unused, new H2O Wireless SIM card, you can reactivate it. However, your previous phone number will no longer be available.
Resolving problems
Contact Customer Care at 1-800-643-4926 and provide your mobile number and the PIN and serial number on the airtime card you are attempting to transfer to your account.
Note: Only H2O Wireless UNLIMITED airtime cards will work on your phone. If you purchased another type of airtime card, return it to where you purchased the card. If your Dealer/Retailer added the card to your phone, please return to the dealer or contact them and explain the situation Please visit the Authorized Dealer you purchased your GSM service from or email Customer Service at customerservice@h2owirelessnow.com. If your handset is newly activated, ensure that enough time has been allowed for the system to activate the phone. Check to see that the airtime minutes were loaded on the handset. If the problem persists, dial 611 SEND from your handset (this is a FREE call) or contact Customer Care from any phone at 1-800-643-4926. Please have your mobile number and IMEI ready.
Using Your Phone & Device
Basics
To make a phone call, enter the 10-digit phone number of the person you are trying to reach. You are required to enter the 10-digit phone number even if you have the same area code or are in the same vicinity of the person/place you are calling. (H2O Wireless does not charge extra for the domestic long distance. Instructions may be different per phone, so if these steps do not work for you, please refer to your phone user manual.
- Press 'Contacts'
- Select Add New Entry
- Press 'OK'
- Input contact's name and press 'OK'
- Scroll to the number field
- Press 'OK'
- Input the phone number
- Press 'OK'
- Repeat steps 5 - 8 to enter additional numbers for the same contact name
The number of contacts on a phone can vary by phone. However, it can hold 100 to 1,000 contacts generally. Please refer to your Phone user manual for details. Please save the contacts to your H2O Wireless SIM card, not to your phone. This way, all you have to do when you get a new phone is to remove your H2O Wireless SIM card from your old phone to your new phone.
- Scroll through the menu and select Settings
- Scroll down and select Call Settings or Call Manager
- Scroll down and select Forward Calls
- Select Voice Calls
- Select Always Forward
- Select Activate
- Enter the 10-digit number to forward all calls to and select OK Call Forwarding will remain active until you deactivate the feature.
- Scroll through the menu and select Settings
- Scroll down and select Call Settings or Call Manager
- Scroll down and select Forward Calls
- Select Voice Calls
- Select Always Forward
- Select Cancel
- Select OK
- Dial the number of the third party, including area code, while the original party is on the phone.
- Press SEND, which dials the third party and puts your original call on hold.
- To establish the three-way call, press SEND again either before or after the third party answers.
- If the third party is busy or does not answer, press SEND once to disconnect the third party.
- To disconnect from the third party in a three-way call, press SEND once
- To disconnect from the original party in the three-way call, the original party must hang up. Airtime charges apply when using these features from your wireless phone.
Caller ID shows you the phone number of most incoming calls. If you don't want to answer your wireless phone and you have Voicemail, you can let the incoming call roll to your Voicemail box. Caller ID works whenever your phone is on. It even works when Call Waiting alerts you of an incoming call. Per Call Blocking allows you to selectively block the presentation of your wireless phone number.
- Enter *67 Phone Number you are calling and press SEND.
- Your number will show up as "anonymous" on the receiver's Caller ID.
Voicemail
- Dial your wireless phone number from your wireless phone or any other touch-tone phone.
- Follow the prompts and select 1 for English or 2 for Spanish.
- The system will ask you to enter your personal pass code. (think of an easy to remember pass code and enter it when prompted)
- The system will prompt you to record your own personal greeting or to select a standard greeting.
- After hearing, "the person who you are calling has a voicemail that has not been set up yet, goodbye" interrupt this greeting by holding down the *key
* In order to avoid being charged as a call, please call your H2O Wireless number from another phone while your H2O Wireless phone is turned off. Contact Customer at 1-800-643-4926 and provide your mobile number and IMEI, which will be required for the voicemail to be reset. Once reset, all previously stored messages will be deleted.
- Dial your wireless phone number.
- Press 1 if calling from your wireless phone. Press * if calling from any other phone.
- Enter your pass code.
- The system will automatically play the new voice messages.
- Press '1' to play messages
- Press '1' to replay last 3 seconds of a message
- Press '11' to replay current message from the beginning
- Press '2' to pause/continue a message
- Press '3' to fast forward 3 seconds
- Press '33' to skip to the end of a message
- Press '7' to delete a message
- Press '9' to save a message
- Press '2' to record a message
- Press '3' to change a greeting
- Press '4' to access personal options
This depends on how you set up your voicemail initially. If you selected 2 for Spanish then your voicemail will in Spanish. If you would like to change your language selection, you can do so by resetting your voicemail settings. Please call your voicemail and follow the prompts to reset your settings. To send an incoming call to voicemail, press the 'end call' key (normally marked in red) on your phone. Some phones will display an option to send to voicemail as well. If this appears, highlight that option and press 'OK.'
Messaging
Text Messaging allows you to send or receive short alphanumeric messages (up to 150 characters in length) using your wireless phone. This feature also allows you to receive short messages originating at e-mail or web-based sources via your unique e-mail address of your 10-digit wireless number, plus: @txt.att.net
Example: 2012221111@txt.att.net Changing text entry settings varies by phone. If these steps don't work for you, please refer to your Phone user manual.
All you have to do is change your text entry setting. Each phone type will use slightly different words to describe text entry settings. Most phones use 'ABC' mode' or 'Alpha' to mean one letter at a time, and "Word" to mean predictive text entry.
1. While you are entering text into a message, click on the 'Menu' key.
2. Scroll to and select the new text entry type.
3. Click 'OK.' To send a text message to another H2O Wireless customer from email, place your friend's 10-digit H2O Wireless phone number followed by @txt.att.net in the "To" or address field.
For Example: If your wireless number is (555) 123-4567, your e-mail address is 5551234567@txt.att.net.
To send text messages from your email to friends who have service with other carriers, you would typically enter the email address as the 10 digit phone number of the person you want to send a message to, followed by the carrier's address.
If they reply, their message will go straight to your email inbox. Instructions will be different per phone so please refer to your phone user manual for more details.
Yes, you can usually block up to 10 telephone numbers or email addresses from sending text messages to you. Once a text message has been deleted, it cannot be retrieved from the system or the phone itself. * MONTH Plan: International Text messages are unlimited to send and receive. There are a couple of things that can cause your phone to stop sending or receiving messages. Many of them can be fixed by performing one or more of the followings:
- Use the area code: You must use the area code and phone number when sending a message.
- Keep your flip phone open: Phones that flip open and close must remain open while the text message is being sent. If you close the phone while it's still sending, your messages will not be sent.
- Clean out your Sent and Inbox: The messages that you receive and send are stored on your phone and can take up space! Keeping them can interfere with your ability to send or receive additional messages. Check your phone user guide for instructions on how to delete messages.
If this does not work, email customer service at customerservice@h2owirelessnow.com.
Rates and Billing
Additional services such as direct dialing to 411 directory assistance and international calls, incidentals and premium messaging services are not included in the H2O MONTH plan. International Text messages are unlimited to send and receive. If you have H2O Wireless MONTH plan, a direct dialing to 411 is currently unavailable.
However, you can get directory assistance at no additional charge (only pay your standard rate per minute, completely free if you have H2O Wireless MONTH plan) by dialing 1-800-goog411 or 1-800-free411. Yes, you can send picture, audio or video now. 50MB of data and UNLIMITED Picture Messages are included with the H2O GSM Unlimited service. No, H2O Wireless does not charge any sales taxes on any of its phones and/or plans. No, it is absolutely free as long as you are trying to change your number within the same region of your current area code. If you are trying to change your area code to the one outside your current region, you will need an unused, new H2O Wireless SIM card.
Example 1) You currently have a NY area code and you would like a CA area code, you will need an unused, new H2O Wireless SIM card.
Example 2) You currently have a NJ area code (201) and you would like a NY area code (646), you do not need anything. The change can be made. Simply dial *777# SEND and you'll receive a message, in your phone's display, indicating the remaining balance. If you need assistance, please dial 611 SEND from your handset (this is a FREE call). Auto Recharge is like a room service at a hotel. Register a credit/debit card, choose which way you'd like to Auto Recharge, and we'll automatically add airtime to your account based on the settings you've chosen.
For MONTH plan: pick $50.00 and we'll add it to your account once every 29 days.
It's the easiest way to make sure your H2O Wireless service stays on and active. Plus, you don't need to buy another H2O Wireless pin from a store.
- Log in to your account
- Go to Airtime Refill section
- Click on the PIN Recharges link
- Select H2O Unlimited for $50
- Choose Auto Recharge option
- Enter your H2O Unlimited phone number
- Click Save
- You must have active service with H2O Wireless Month
- Call 213-808-6199 from your wireless phone
- When the prompt says 'Enter your destination number now,' dial as you would to make any other international call:
011 + Country Code + Area Code + Phone Number IMPORTANT! Do not press SEND after step 3. Your call may get charged at a higher rate if you press SEND after dialing your destination number.
The amount of free airtime will depend on the calling rates to your destination. To view current international calling rates click here, scroll to the bottom of the page and click on the $10 Monthly International Calling included link. Your available balance is announced every time you initiate an international call through a designated access number. At this moment it is not possible to add funds for international calling if you are on a Month plan. Another Free $10 in international calling will be available next month.
You can always use other services in conjunction with H2O Unlimited to make affordable international calls. We recommend Peanuts Prepaid long distance service. It offers quality connection, low international rates and is very easy to use.
How to program phones for MMS and Data
Android
Press Menu button.
Tap Settings > Wireless Controls or Wireless Networks > Mobile Networks.
¨ Check if gData Roamingh and gUse Only 2G Networksh are both UNCHECKED.
Tap Access Point Names.
Press Menu button and select New APN.
Enter the following information:
¨ Name: H2O Wireless
¨ APN: att.mvno
¨ Proxy: 66.209.11.33
¨ Port: 80
¨ Username: Leave blank
¨ Password: Leave blank
¨ Server: Leave blank
¨ MMSC: http://mmsc.cingular.com
¨ MMS Proxy: Leave blank
¨ MMS Port: Leave blank
¨ MCC: Leave blank
¨ MNC: Leave blank
¨ APN Type: Leave blank
Press Menu and then Save.
*For Samsung Behold II press #*87927#
Apple iPhone
IPhone Manual Configuration (Version 4.0.1) Input after Jail-break
program ** This program is for iPhone versions higher than 3.3: ** You
must have access to WI-FI and data-enabled SIM
Blackberry Standard
*Reminder* Phones that are purchased from Verizon cannot be configured
on our network such as the Blackberry Storm and the Blackberry Storm
2.
Download Blackberry Desktop Manager for either PC or MAC.
¨ Double click on the g.exeh file and install Blackberry Desktop Manager.
Then, download Mini Opera.
¨ Choose your phone model.
¨ Download Opera Mini and save the gZIPh file onto your Desktop.
¨ Locate the gZIPh file on your Desktop.
¨ Right-click on the file and click gExtract Allh.
Go to the Blackberry Desktop Manager.
¨ Go to applications and import files.
¨ Find Opera Mini and click on Plus (+) symbol to the Far Right and install.
¨ The application summary should be at the very bottom of the screen.
¨ Please make sure the Opera Mini reads and says install next to
the application.
¨ Apply all settings and sync. (*If you receive an error message
when you apply. Click on the screen again to refresh it and the Opera
Mini should appear in the installation list.)
Once installed, go to Blackberry Downloads file and install Opera Mini.
Please make sure you check that Wi-Fi is turned off and all your
At&t service books are deleted.
¨ Options > Advanced Options > Service book
Go to Options > Advanced Options > TCP/IP. Be sure there is a
check mark for APN Setting Enable and for the APN type att.mvno.
¨ Make sure that APN Authentication is NOT checked.
¨ Then, click on Blackberry Menu Button and save.
HTC Standard (HTC HD2, HTC Dash, HTC Touch Pro 2, Google Nexus One, G1, & G2)
HTC HD2
Internet Settings:
Tap on Start > Settings icon > Wireless Controls > Menu >
Connections > Advanced > Select networks > New.
¨Connection Name: H2O Wireless
¨Select Modem: Cellular Line (GPRS)
¨Enter APN: att.mvno
Leave all fields blank and Tap Finish.
Tap on Manage Existing Connections.
¨ Make sure H2O Wireless is selected.
MMS Settings:
Tap on Messages > Menu (on the bottom right) > Settings > Options
> Menu (on the bottom right) > MMS Server > New.
Enter the following information:
¨ Server Name: H2O Wireless
¨ IP Address: 66.209.11.33
¨ Port: 80
¨ Server Address: http://mmsc.cingular.com
¨ Connect via: Leave blank
Tap and hold H2O Wireless.
Tap on Set as default.
HTC Dash - Windows Phone & Windows Mobile
Internet Settings:
Tap Start > Settings > Connections > Cellular Line (GPRS, 3G)
Enter the following information:
¨ Name: H2O Wireless
¨ Connect to: Internet
¨ APN: att.mvno
¨ Username: Leave blank
¨ Password: Leave blankLeave blank
¨ Primary dns: Leave blank
¨ Secondary dns: Leave blank
¨ IP address: Leave blank
Press Done > Start > Internet Explorer > Menu > Tools > Options >
Connections > gAutomatically Detect Settingsh should be checked >
Done.
HTC Touch Pro 2
Internet Settings:
Select Settings > Communications > Data Connections > Add New Modem
Enter the following information:
¨Connection name: H2O Wireless
¨ Modem: Cellular Line, GPRS
¨ APN: att.mvno
¨ Username: Leave blank
¨ Password: Leave blank
¨ Domain: Leave blank
Select Finish.
Google Nexus One, G1 & G2
Internet Settings:
Press the menu button (on front of phone).
Tap Settings.
Tap Wireless Controls.
Tap Mobile Networks.
Enter the following details:
¨ APN: att.mvno
¨ Proxy: 66.209.11.33
¨ Port: 80
¨ Username: Leave blank
¨ Password: Leave blank
¨ Server: Leave blank
¨ MMSC: http://mmsc.cingular.com
¨ MMS Proxy: 66.209.11.33
¨ MMS port: 80
¨ MCC: Leave blank
¨ MNC: Leave blank
¨ Authentication type: Leave blank
¨ APN Type: Leave blank
LG Standard
Internet Settings:
Select Menu > Settings > Connection > Network Profile.
Enter the following information:
¨ Connection title: H2O Wireless
¨ Auth: Leave blank
¨ User name: Leave blank
¨ Password: Leave blank
¨ APN: att.mvno
Browser Settings:
Select Menu > Media Net (if At&t) > Browser Settings > Accounts >
Options > New.
Enter the following information:
¨ Name: H2O Wireless
¨ Homepage: www.google.com
¨ Connection Type: TCP without proxy
¨ Security: Non-Secure
¨ Time out: 150
¨ Network profile: H2O Wireless
Select Save.
Check the box next to H2O Wireless.
MMS Settings:
Select Messages > Message Settings > MMS > Message Center > Options > New.
Enter the following information:
¨ Name: H2O Wireless
¨ MMSC URL: http://mmsc.cingular.com
¨ MMSC Proxy: 66.209.11.33
¨ MMSC Port: 80
¨ Connection Mode: TCP w/o Proxy
¨ Network Profile: H2O Wireless
Select Save > Activate.
LG KP500
Internet Settings:
Select Menu > Settings > Connection > Access points.
¨ Add Profile.
Enter the following information:
¨ Connection title: H2O Wireless
¨ Bearer: GPRS
¨ Authentication: Leave blank
¨ Username: Leave blank
¨ Password: Leave blank
¨ APN: att.mvno
Select Save > Back to Connectivity > Internet profiles > Add profile.
Enter the following information:
¨ Connection title: H2O Wireless
¨ Use proxy: On
¨ Proxy server address: 66.209.11.33
¨ Proxy server port: 80
¨ APN: att.mvno
Select Save > Internet > Settings > Profiles > Add Profile.
¨ Connection title: H2O Wireless
¨ Internet Profile: H2O Wireless
Select Save > Activate H2O Wireless.
MMS Settings:
Select Menu > Settings > Connectivity > Internet Profiles > Add Profile.
Enter the following information:
¨ Connection title: H2O Wireless
¨ Use proxy: On
¨ Proxy server address: 66.209.11.33
¨ Proxy server port: 80
¨ APN: att.mvno
Select Multi Msg Center.
Add Center and enter the following information:
¨ Connection title: H2O Wireless
¨ MMSC URL: http://mmsc.cingular.com
¨ MMS profile: H2O Wireless
Select Save > Yes to activate.
Motorola RAZR v3
Internet Settings:
Select Main Menu > Settings > Web Access > Web Sessions > New Entry.
Enter the following information:
¨ Name: H2O Wireless
¨ Homepage: www.google.com
¨ Proxy 1: 66.209.11.33
¨ Port 1: 80
¨ Domain 1: Leave blank
¨ DNS1: Leave blank
¨ DNS2: Leave blank
¨ GPRS APN: att.mvno
¨ Username: Leave blank
¨ Password: Leave blank
Select Done.
With H2O Wireless highlighted, select Options > Set as Default.
MMS Settings:
Select Main Menu > Messaging > Options > Setup > Message Setup >
Multimedia Message Setup > Server Info. > Options > New.
Enter the following information:
¨ Service Name: H2O Wireless
¨ Server address: proxy.mvno.H2OMobileweb.com
¨ Web Session Name: select H2O Wireless
Select Done > H2O Wireless and there will be a check next to it
that indicates it will be using that mms profile.
Nokia Standard- 5230
Internet Settings:
Select Main Menu > Settings > Configuration Settings > Personal
Configuration Settings > Add New > Services (or Web) > Account Name.
Enter the following information:
¨ Name: H2O Wireless
¨ Homepage: www.google.com
¨ Username: Leave blank
¨ Password: Leave blank
¨ APN: att.mvno
¨ Proxy: Disable
¨ Proxy Gateway field: 66.209.11.33
¨ Proxy Port: 80
¨ Data Bearer: GPRS
¨ Bearer Settings: GPRS access point
Select Authentication.
¨ Select Normal and select OK.
Username: Leave blank
Password: Leave blank
Select Back twice > H2O Wireless > Options > Activate Service Settings.
Press RED End Key to return to the home screen.
Nokia 5230
Internet Settings:
Select Menu > Settings > Connectivity > Destinations > Internet >
Options > New Access Point.
Tap on No > Packet data > Text field.
¨ Enter H2O Wireless and tap Green Check mark.
¨ Tap OK.
Highlight H2O Wireless and tap Options > Edit > Access Point Name.
¨ Enter att.mvno and tap Green Check mark.
¨ Tap OK.
Tap Homepage : www.google.com
¨ Enter Homepage and tap Green Check mark.
Tap OK > Options > Advanced Settings > Proxy Server Address.
¨ Enter 66.209.11.33 and tap Green Check mark.
Tap OK > Proxy Port Number.
¨ Enter 80 and tap Green Check mark.
Tap OK > Back (until you reach the Main Menu Screen) > Internet
icon > Web icon > Options > Settings > General > Access point >
Internet > Options > Select Access point.
Highlight H2O Wireless and tap OK.
MMS Settings:
Select Menu > Settings > Connectivity > Destinations > Multimedia
Msg. > Options > New Access Point.
Tap on No > Packet data > Text field.
¨ Enter H2O Wireless and tap Green Check mark.
¨ Tap OK.
Select New Access Point.
¨ Highlight the new access point and then tap Options.
Tap on Edit > Access Point Name.
¨ Enter att.mvno and tap Green Check mark.
Tap on OK > Homepage > Text field.
¨ Enter H2O Wireless.
Tap OK > Options > Advanced Settings > Proxy server address.
¨ Enter 66.209.11.33 and tap Green Check mark.
Tap OK > Proxy Port Number.
¨ Enter 80 and tap Green Check mark.
Tap on OK > Back (until you reach the Main Menu Screen) >
Messaging icon > Options > Settings > Multimedia Message > Access
point > MMS > H2O Wireless.
Samsung Standard (Behold, A-Series & T-Series)
Internet Settings:
Enter *#87927#.
Enter the following information:
¨ Name: H2O Wireless
¨ APN: att.mvno
¨ Auth Type: Leave blank
¨ Protocol: HTTP
¨ Home URL: www.google.com
¨ Proxy: 66.209.11.33
¨ Port: 80
¨ Linger time: Leave blank
Select Save.
MMS Settings:
Enter *#87667#.
Enter the following information:
¨ Name: H2O Wireless
¨ APN: att.mvno
¨ Auth Type: Leave blank
¨ Protocol: HTTP
¨ Home URL: www.google.com
¨ Proxy: 66.209.11.33
¨ Port: 80
¨ Linger time: Leave blank
Select Save.
Samsung Behold- Highlight, Memoir & Solstice
Internet Settings:
Enter *#6984125#.
Select Admin Setting > Network > Call Settings > Connections.
Select Network Profiles.
¨ Delete DM Profile and TMO_DS Profile.
Enter the following information:
¨ Name: H2O Wireless
¨ APN: att.mvno
¨ Auth Type: Leave blank
¨ Protocol: HTTP
¨ Home URL: www.google.com
¨ Proxy: 66.209.11.33
¨ Port: 80
¨ Linger time: Leave blank
Select Internet (you will need to edit the Browser Profile.)
MMS Settings:
Enter the following information:
¨ Name: H2O Wireless
¨ APN: att.mvno
¨ Proxy: 66.209.11.33
¨ Home URL: www.google.com
Samsung A-Series Phone
Internet Settings:
Select Menu > Settings > Application Settings > Browser Settings >
Options > New.
Enter the following information:
¨ Name: H2O Wireless
¨ APN: att.mvno
¨ Auth Type: Leave blank
¨ Username: Leave blank
¨ Password: Leave blank
¨ Protocol: HTTP
¨ Home URL: www.google.com
¨ Proxy: 66.209.11.33
¨ Port: 80
¨ Linger time: Leave blank
Highlight H2O Wireless and then select Save.
MMS Settings:
Select Menu > Settings > Application Settings > Messaging Settings
> Multimedia Message > Multimedia Message Profiles > Options > New.
Enter the following information:
¨ Name: H2O Wireless
¨ APN: att.mvno
¨ Auth Type: Leave blank
¨ Username: Leave blank
¨ Password: Leave blank
¨ Protocol: HTTP
¨ Home URL: www.google.com
¨ Proxy: 66.209.11.33
¨ Port: 80
¨ Linger time:Leave blank
Select Save.
Highlight H2O Wireless and then select Save.
Samsung T-Series Phone
Internet Settings:
Enter *#87927#.
Enter the following information:
¨ Name: H2O Wireless
¨ APN: att.mvno
¨ Auth Type: Leave blank
¨ Username: Leave blank
¨ Password: Leave blank
¨ Protocol: HTTP
¨ Home URL: www.google.com
¨ Proxy: 66.209.11.33
¨ Port: 80
¨ Linger time:Leave blank
Select Save.
MMS Settings:
Enter *#87927#.
Select MMS.
Enter the following information:
¨ Name: H2O Wireless
¨ APN: att.mvno
¨ Auth Type: Leave blank
¨ Username: Leave blank
¨ Password: Leave blank
¨ Protocol: HTTP
¨ Home URL: www.google.com
¨ Proxy: 66.209.11.33
¨ Port: 80
¨ Linger time: Leave blank
Select Save
General Questions
No, H2O Pure does not offer Data. Only H2O Month does Yes. You can switch between any H2O GSM Plans. The remaining balance will be forfeited. So, we recommend schedule the switching between plans when you current balance is used up completely. Dial *777# SEND and you'll receive a message in your phone's display, indicating the remaining balance. If you need assistance, please dial 611 SEND from your handset (this is a FREE call). If you're not happy with your service and you would like to cancel your account, all you have to do is walk away. Your H2O Wireless account will cancel on its own.
H2O Pure plan: Your account will automatically cancel if your account is at a $0 balance for longer than 10 days. No, only H2O GSM Pure Recharge Card for $40 can be used with this plan. If you have purchased the wrong card either you need to change the plan to apply the card or return the purchased card and get the right one. You can change your number but it is not necessary because all our plans include nationwide calling with no additional domestic roaming charges. However, if you must, please refer to below for details.
Example 1) You currently have a NY area code and you would like a CA area code, you will need an unused, new H2O Wireless SIM card.
Example 2) You currently have a NJ area code (201) and you would like a NY area code (646), you do not need anything. The change can be made. Both the H2O Month Pure Wireless plan and the H2O Month Wireless plan offer Unlimited nationwide calling (Day & Night) and Unlimited text messaging.
H2O Month Pure does not offer Data and includes $10 Monthly International Calling for FREE. This is the right plan for you if you do not need Internet on your phone, but would like to have unlimited texts and calls. The plan includes $10 Monthly International Calling. When $10 amount is exhausted you cannot add more money to your plan to get additional international minutes. It will be available again with your next monthly airtime purchase. H2O Unlimited and H2O Pure Unlimited plans are available in micro SIM format for use with micro SIM enabled mobile devices like iPhone 4 and others.
To get a micro SIM card for your prepaid plan simply select a micro SIM starter kit during the check out. Once you receive your prepaid micro-sim card starter kit, the activation process is the same as for the regular prepaid SIM card.
H2O Pure Unlimited micro SIM starter kit
H2O Unlimited micro SIM starter kit
General Questions
There are two carriers in USA that use CDMA standard - Verizon Wireless and Sprint.
For H2O Wireless/Locus Platinum CDMA only Verizon Wireless phones could be activated. So, if there is a Verizon logo on the phone, your are all set and can place an order for the Locus Platinum Starter Kit. The expiration period depends on the value of the recharge card:
- $10 - 30 days
- $20 - 60 days
- $30 - 30 days
- $40 - 30 days
- $100 - 120 days
All cards have a Rollover effect - when you add more minutes to your account, then all of your minutes - old and new - receive the extra time.
Unused Activation Kit minutes will be extended for the period of the corresponding recharge card. For example, 25 days after your phone has been activated you have 30 minutes left. You added $50 recharge card to your service. Your Starter Kit 30 minutes will be extended for 2 month now, so you will have 833+30=863 minutes good for 90 days. You will be able to roll over these minutes as well by adding another recharge card at the end of this period. Yes.
When you add additional minutes before your old minutes have expired, all of your minutes - old and new - receive another period of time, according to the recharge card that you are using.
Please note that if your minutes have already expired, the new recharge card will not restore the lost minutes. It is very rarely that you would get into the situation when the roaming charge applies. Locus network is very extensive. However, when it happens, the roaming charge is 99 cents per minute. You will know if you are roaming as the number of minutes announced will be almost 7 times less than usual. An ESN is the Electronic Serial Number, which is located on the back of your phone.
You can also read it of the phone screen by dialing #639#9.
It could be 11 digit long number or 8 charachter long Hex-decimal number. Either one will work. The easiest and the fastest way to buy minutes is LD POST web store. Once your purchased the phone or airtime at LDPOST.COM, all your consecutive purchases are instant. The PIN and simple instructions on how to add minutes will be e-mailed to your instantly. Alternatively, your can call 800-640-2599 and order it over the phone. Unfortunately, your phone and service cannot be used outside of the USA. To call internationally to 50 pre-selected countries for free:
- Dial 1-800-446-7272
- At the tone, dial 011 + Country Code + Area Code + Number
IMPORTANT! Do not press SEND after step 2. Call may be charged at a much higher rate as the call will be sent directly, rather than through the 50 country network. Receive text messages on the phone in two ways:
1. Via text message from a text-messaging digital-capable phone.
2. Via email message to the subscriber's 10-digit wireless number @vtext.com (e.g., 3125551212@vtext.com).
 *Text Messaging charges apply. Yes! The newest updates to H2O Wireless/Locus Platinum CDMA allows phone users to send and receive text messages with any international cell phone. Sending messages internationally is 20¢ per message, and only 10¢ per message on receipt.
Sending text messages to international cell phones is the same process as sending a regular text message.
- Go to Menu
- Choose Messages
- Choose Send New Message
- Enter in phone number by simply dialing:
- 001 + the 10 digit wireless number OR
- 001 + 1 + the 10-digit wireless number
Yes. Due to customer demand, H2O Wireless/Locus Platinum CDMA Over-The-Air (OTA) Programming and PRL Updates are now available in both English and Spanish.
Selecting the language for Over-The-Air Programming:
- Dial *22890 SEND
- Press 1 to receive Over-The-Air programming instructions in English OR
- Press 2 to receive Over-The-Air programming instructions in Spanish
Selecting the language for PRL Updates:
- Dial *22891 SEND
- Press 1 to receive PRL Update instructions in English
- Press 2 to receive PRL Update instructions in Spanish
PRL stands for Preferred Roaming List. Your PRL allows you to travel outside of your home area and still make and receive calls at the regular home rates as long as you are on the Locus Platinum network. However, if you travel outside the Locus Platinum Network, your call will be charged at a higher rate.
The PRLs are frequently updated. In order for you to update your phone to feature the new PRLs and know when you are on or off-network, all you need to do is dial *22891 + send from your activated phone. You will not be charged to download your PRL.
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PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. They govern the relationship between you and H2O Wireless (Locus Telecommunications, Inc.) and explain our respective legal rights concerning all aspects of our relationship, including without limitation:
- Rates and charges
- Availability of the service and features
- Replenishment and expiration of balances
- Privacy and confidentiality
- Your rights related to Customer Proprietary Network Information
- Modifications to the agreement
- Limitations of liability and warranty
- Resolution of past or future disputes by mandatory binding arbitration
instead of court trials and class actions.
IF YOU USE THE SERVICE OR THE WIRELESS DEVICE, YOU CONSENT TO THE TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, DO NOT USE THE SERVICE OR PHONE AND NOTIFY US IMMEDIATELY TO CANCEL SERVICE.
I. SERVICE
a. Availability/Interruption. Service is normally available to your Device when it is within the operating range of our system, and may be available outside of that area in other participating carrier service areas. Service is subject to transmission limitation or interruption caused by weather, terrain, obstructions such as trees or buildings, and other conditions. Service may be limited in some areas where coverage is not available or may be temporarily limited or interrupted due to system capacity limitations and system repairs or modifications or to combat potential fraud. Digital PCS features require a compatible digital multi-network phone, are only available in the Digital PCS features area, and may require local telephone company support and message sender access to computer and modem. Not all features or Service offerings are available.
b. Use of Service/Device/Number. Reproduction, retransmission, dissemination or resale of Service is prohibited without prior written contractual arrangements with us and any required regulatory approvals. You are responsible for the purchase and maintenance of any additional hardware, software and/or Internet access from your PC required to use the Service. You consent to receiving advertising, alerts and other broadcast messages from us or our authorized agents. You have no ownership rights to the Number, any IP address, any e-mail address or any other identifier provisioned by us, our agents or the manufacturer of your Device to be used with the Service, and you agree we may change any such Number, IP address, e-mail address or any other identifier at any time with or without prior notice to you. By using Service, you agree to abide by the terms and conditions of any applicable software license.
c. Use of Premium SMS and Mobile Content. Locus Telecommunications, H2O Wireless and its underlying carrier, may provide you with access to a mobile content delivery service (each, a "Service"), together with a third-party content provider. This access will allow you to download to your compatible mobile phone various third-party mobile entertainment content, such as ringtones, wallpapers, games, graphics, data, news, etc. (collectively, the "Content") via the Internet, SMS, MMS, WAP, BREW and other means of mobile content delivery through the use of Premium SMS messaging or other mobile technologies. A surcharge of 50¢ will be assessed for Premium SMS messaging. This surcharge is in addition to and independent from any charges assessed by the third-party content provider. This surcharge, plus all other charges assessed by the mobile content provider, will be incurred when you consent to download the third party content provider's Content. By using these Content services you warrant and represent that (i) you have read and understood this Agreement and agree to be bound by its terms and conditions; (ii) you are at least 21 years of age; (iii) you are the owner of the Device whose phone number you are using, or if you do not own the Device you have explicit permission from the owner of the Device to use the Device and to enter the phone number for such Device; and (iv) you are a resident of the U.S. Please note, given the aforementioned herein, that the downloading of mobile Content and use of Premium SMS messaging is up to the discretion of the owner of the phone and whomever the owner gives permission to utilize these services. You agree to hold Locus Telecommunications, H2O Wireless and its underlying carrier harmless for any and all Content that is downloaded to your phone. If you do not agree (or cannot comply) with the terms and conditions of this Agreement, Locus Telecommunications / H2O Wireless Privacy Policy and any applicable Rules, you are not authorized to access or use any services or products, register for or use any Service provided by Locus Telecommunications, H2O Wireless and its underlying carrier, and your sole remedy is to immediately stop accessing and using any service or product provided by Locus Telecommunications, H2O Wireless, and its underlying carrier.
d. Unauthorized Usage. You agree not to use the Device or Service for any unlawful, unauthorized or abusive purpose or in any way that damages our property or others' property, or interferes with, harms or disrupts our system or other operators' systems or other users. You will comply with all laws while using the Service and you will not transmit any communication or data that would violate any laws, court order, or regulation, or would likely be offensive to the recipient. You are responsible for all content you transmit using the Service. You may not install any amplifiers, enhancers, repeaters or other devices that modify, disrupt or interfere in any way with the radio frequency licensed to us to provide Service. If your Device, user name or password is stolen or Service is fraudulently used, you must immediately notify us and provide us with such documentation and information as we may request (including affidavits and police reports). Until you notify us, you will remain responsible for all charges. We have the right to interrupt or restrict Service to your Number, without notice to you, if we suspect fraudulent, illegal, or abusive activity. You agree to cooperate with us in any fraud investigation and to use any fraud prevention measures we prescribe. Failure to provide reasonable cooperation may result in your liability for all fraudulent usage.
e. Release of Information. You consent to our release of information about you when we believe release is appropriate to comply with the law (e.g. a lawful subpoena, E911 information); to enforce or apply our customer agreements; to initiate, render, bill and collect for Services; to protect our rights or property; to protect users of those Services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, such Services; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay. You are deemed to have reviewed and consented to our Privacy Policy posted on our website at www.LocusPlatinum.com.
f. Your Rights to End This Agreement. You may terminate your Service at any time by notifying us of your intention to terminate Service. There is no penalty or termination fee; however, it may take up to 30 days to process the termination request and the balance remaining in your account is forfeited upon termination of Service. Your Service will resume and the termination request will be cancelled if you use your Service prior to our processing your termination notification.
g. Number Portability. You may be able to take your current wireless phone number to another service provider. This is called "porting" and will also terminate our service to you for that number. If you request your new service provider to port a number from us, and we receive your request from that new service provider, we'll treat the request as notice from you to terminate our service for that number upon successful completion of porting. After the porting is completed, you won't be able to use our service for that number even if you have unused airtime on that account, and you won't be entitled to a refund for any unused airtime. If you're porting a phone number to us from another company, we may not be able to provide some services, such as 911 location services, immediately.
II. CHARGES/PAYMENTS/DEFAULT
a. Generally. You are responsible for paying all charges, including but not limited to: airtime, access, features, voice mail access, voice mail delivery, data usage, text messages, downloadable, alerts, roaming, long distance, directory and operator assistance charges, the price of Devices and accessories, charges for other goods and services and shipping/handling fees. You will be billed at domestic airtime or roaming rates for 800, 866, 877, 888, and other "toll free" calls. Applicable international wireless long distance charges, if applicable, will be charged for calls placed from your wireless phone. For all incoming Service, the length of the call will be measured during the time that you are connected to our system, which is approximately from the time you press "Send" or other key to answer a call until approximately the time you press "End" or other keys to terminate the call. For all outgoing Service, the length of the call will be measured from when you are released by the automated balance notification system until approximately the time you press "END" or other key to terminate the call. Airtime usage on each call is deducted in full minute increments, with partial minutes of use rounded up to the next full minute. For calls placed in the United States, you will not be charged for busy or unconnected calls if you press "End" or "No" within a reasonable time. Call waiting, 3-way calling, call forwarding, voicemail will incur applicable airtime or roaming and wireless long distance charges.
b. Account Balance. All charges incurred will be deducted automatically from your account. Any amounts loaded into your account are not transferable or refundable. You should take reasonable efforts to safeguard your Phone and replenishment airtime cards. No refunds or other compensations will be given for returned, expired, lost, damaged, or stolen cards. Airtime expiration varies by card denomination. If additional amounts are placed into your account before the current account balance expires, the existing balance will be carried over to the new expiration date. If new amounts are not added to your account prior to the expiration date any remaining amounts will be forfeited. If your account balance remains zero for 30 days you may lose your Number. In some instances you may be able to complete a call when the billing functionality is interrupted. When this occurs you will not receive correct balance information. All calls, however, will be deducted from your account and the balance updated when the billing functionality is operable. You are responsible for all data usage sent through our network and associated with the Device, regardless of whether the Device actually receives the information. In some cases our network will re-send certain packets to ensure complete delivery. In these cases you will be responsible for paying for the re-sent packets.
c. Use of Service/Rates. Your Service rates and other charges and conditions for each Number or Phone are described in the Rate Card or at our website at www.H2OWirelessService.com. You can place domestic and international calls from the U.S. to certain designated international locations. Weekday and night & weekend rates may vary. Night and weekend hours are 9:00 p.m. - 6:59 a.m. Monday - Friday, and all day Saturday and Sunday. Per-minute rates include roaming in all H2O Wireless network cities and domestic long distance charges. Off network roaming calls and direct dialed international calls will incur additional per minute charges on top of the standard airtime rates. For off-network roaming and direct dial international rates, please see store, contact service provider or visit www.H2OWirelessService.com for more details. All rate change notices will be provided either through dealer, rate card or www.LocusPlatinum.com. The prepaid per minute rates are based on the card value purchased. International rates vary and are subject to change. Call Customer Service (at the number listed on our website or in your replenishment card packaging) or visit www.LocusPlatinum.com for international rates and available countries. You cannot use the Service to place calls to 500, 700, 855, 900 or 976 numbers; or to place operator-assisted calls such as third-party-billed, and collect calls. Rates for calls to directory assistance are $1.25 per call plus airtime or roaming charges. You will be billed at domestic rates for 800, 888, 877, and 866 number calls. You are responsible for all taxes and surcharges associated with your use of the Service. Other than calls to 911, you can only make and receive calls when your account has a positive balance. Special dialing patterns may be required when making roaming calls. There may be surcharge for incoming calls made from pay phones. Prepaid wireless service is not available for purchase in all areas. Voicemail setup, deposits and retrievals are billed at a regular airtime rates and will deplete balance. If a caller reaches or leaves a message on your Voicemail, it will deplete your minutes even if your Voicemail box has not been activated. A Domestic text message will be charged at 10¢ to receive or send. International text messages will be charged at 20¢ to send and 10¢ to receive. Please note that a 2-way text capable phone is required to send and receive text messages. When using Call Waiting or Three-Way Calling, you will incur two simultaneous airtime charges and if you disconnect from a conference call while the other two parties remain connected, you will continue to incur airtime charges for all calls.
d. Default/Termination. If you breach any representation to us or fail to perform any of the promises you made in the Agreement, you will be in default and we may, without notice to you, suspend Service and/or terminate this Agreement, in addition to all other remedies available to us.
e. Account Information. Any person able to provide your Number and personal identification number is authorized by you to make changes to your account. You consent to disclosure of any information about you to any person as permitted by law if any Device programmed with your Number calls an emergency service number such as 911 or, if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay
f. CPNI Consent. Under federal law, you have a right, and we have a duty, to protect the confidentiality of information about the amount, type, and destination of your wireless service usage (CPNI). You consent to us sharing your CPNI with Locus Telecommunications, Inc., its affiliates and its contractors, to develop or bring to your attention any products and services. This consent survives the termination of your Service and is valid until you remove it. To remove this consent at any time, notify us in writing at Locus Telecommunications, Inc. Att: CPNI, P.O. Box 376 Fort Lee, NJ 07024, providing your name, home address, home telephone including area code, and personal identification number. Removing consent will not affect your current Service.
III. CHANGES TO THIS AGREEMENT
We may amend the terms of this Agreement, including rate changes, upon advance notice to you either through dealer, replenishment package or www.H2OWirelessService.com.
IV. LIMITATIONS
The parties intend that the limitations on liability, warranty and damage awards provided for in this Agreement will apply to the fullest extent allowed by law. Some jurisdictions do not allow the exclusion of certain warranties or the waiver, limitation or exclusion of liability for punitive, incidental or consequential damages, or for intentional or willful conduct in some circumstances. To the extent that any of these limitations are not permitted by applicable law, they will not apply to you.
a. Limitation of Liability. WE ARE NOT LIABLE FOR ACTS OR OMISSIONS OF ANOTHER SERVICE PROVIDER OR ANY THIRD PARTY PROVIDERS OF SERVICES RELATED TO USE OF THE DEVICE OR SERVICE, FOR INFORMATION PROVIDED THROUGH YOUR DEVICE, LACK OF PRIVACY OR SECURITY EXPERIENCED WHEN USING THE DEVICE, EQUIPMENT FAILURE OR MODIFICATION, OR OTHER CAUSES BEYOND OUR REASONABLE CONTROL, INCLUDING WITHOUT LIMITATION ANY REPRESENTATIONS THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE FROM UNAUTHORIZED ACCESS (INCLUDING THIRD PARTY HACKERS OR DENIAL OF SERVICE ATTACKS). WE ARE NOT LIABLE FOR SERVICE OUTAGES NOR FOR SERVICE LIMITATIONS OR INTERRUPTIONS, AS DESCRIBED IN PARAGRAPH 1.C ABOVE. OUR LIABILITY AND THE LIABILITY OF ANY UNDERLYING CARRIER FOR ANY FAILURE OR MISTAKE SHALL IN NO EVENT EXCEED OUR SERVICE CHARGES DURING THE AFFECTED PERIOD. WE AND ANY UNDERLYING CARRIER ARE NOT LIABLE FOR ANY INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES SUCH AS LOST PROFITS. YOU AND WE BOTH WAIVE TO THE FULLEST EXTENT ALLOWED BY LAW, ANY CLAIMS TO RECOVER INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. WE AND ANY UNDERLYING CARRIER ARE NOT LIABLE FOR (i) ECONOMIC LOSS OR INJURIES TO PERSONS OR PROPERTY ARISING FROM USE OF THE SERVICE, THE DEVICE OR ANY EQUIPMENT USED IN CONNECTION WITH THE DEVICE UNLESS CAUSED BY OUR SOLE AND GROSS NEGLIGENCE, OR (ii) THE INSTALLATION OR REPAIR OF THE DEVICE BY ANY PARTIES WHO ARE NOT OUR EMPLOYEES. THIS PARAGRAPH SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
b. Indemnification. YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD US, OUR AFFILIATES AND AGENTS AND ANY OTHER SERVICE PROVIDER, HARMLESS FROM CLAIMS OR DAMAGES RELATING TO THIS AGREEMENT OR YOUR PROMISES OR STATEMENTS MADE IN IT AND USE OF THE DEVICE OR SERVICE UNLESS DUE TO OUR SOLE AND GROSS NEGLIGENCE. YOU ALSO AGREE TO PAY OUR REASONABLE ATTORNEYS' AND EXPERT WITNESS FEES AND COSTS INCURRED IN ENFORCING THIS AGREEMENT THROUGH APPEAL EXCEPT AS PROVIDED IN PARAGRAPH 5, BELOW. USE OF YOUR DEVICE WHILE OPERATING A MOTOR VEHICLE OR IN ANOTHER DISTRACTED OR NEGLIGENT MANNER MAY BE PROHIBITED OR RESTRICTED BY LAW IN SOME AREAS. IT IS YOUR RESPONSIBILITY TO CONFORM TO ALL SUCH LAWS OR REGULATIONS AND YOU SHALL INDEMNIFY US FROM CLAIMS ARISING FROM ANY SUCH UNLAWFUL OR NEGLIGENT USE. THIS PARAGRAPH SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
c. No Warranties. WE MAKE NO EXPRESS WARRANTY REGARDING THE SERVICE OR THE DEVICE OR ANY SERVICES PROVIDED BY ANY THIRD PARTIES, AND DISCLAIM ANY IMPLIED WARRANTY, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTY ON OUR BEHALF AND YOU SHOULD NOT RELY ON ANY SUCH STATEMENT. WE ARE NOT THE MANUFACTURER OF THE DEVICE AND ANY STATEMENT REGARDING IT SHOULD NOT BE INTERPRETED AS A WARRANTY. THIS PARAGRAPH SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
V. RESOLUTION OF DISPUTES
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS RIGHTS THAT YOU MAY OTHERWISE HAVE. IT PROVIDES FOR RESOLUTION OF MOST DISPUTES THROUGH ARBITRATION INSTEAD OF COURT TRIALS AND CLASS ACTIONS. ARBITRATION IS FINAL AND BINDING AND SUBJECT TO ONLY VERY LIMITED REVIEW BY A COURT. THIS ARBITRATION CLAUSE SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
a. Binding Arbitration. This provision is intended to be interpreted broadly to encompass all disputes or claims arising out of our relationship. Any dispute or claim, including those against any of our subsidiary, parent or affiliate companies, arising out of or relating to this Agreement, our Privacy Policy or the Service or any equipment used in connection with the Service (whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory) will be resolved by binding arbitration except that (1) you may take claims to small claims court if they qualify for hearing by such a court, or (2) you or we may choose to pursue claims in court if the claims relate solely to the collection of any debts you owe to us.
b. Arbitration Procedures. You must first present any claim or dispute to us by contacting Customer Service to allow us an opportunity to resolve the dispute. You may request arbitration if your claim or dispute has not been resolved within 90 days. The arbitration of any dispute or claim shall be conducted in accordance with the American Arbitration Association ("AAA") under the Wireless Industry Arbitration Rules ("WIA Rules"), as modified by this Agreement. The WIA Rules and information about arbitration and fees are available upon request from the AAA online at www.adr.org. You and we agree that this Agreement evidences a transaction in interstate commerce and this arbitration provision will be interpreted and enforced in accordance with the Federal Arbitration Act and federal arbitration law. Unless you and we agree otherwise, any arbitration will take place in the county seat for the county in which your billing address is located. At either party's election, the arbitration shall be held telephonically. An arbitrator may award any relief or damages (including injunctive or declaratory relief) that a court could award, except an arbitrator may not award relief in excess of or contrary to what this Agreement provides and may not order relief on a consolidated, class wide or representative basis. In any arbitration applying the WIA Rules applicable to large/complex cases, the Arbitrators must also apply the Federal Rules of Evidence, and the losing party may have the award reviewed in accordance with the review procedures set forth in the WIA Rules. Judgment on any arbitration award may be entered in any court having proper jurisdiction. If any portion of this arbitration clause is determined by a court to be inapplicable or invalid, then the remainder shall still be given full force and effect.
c. Costs of Arbitration. For claims of less than $1,000, you will be obligated to pay $25 and we will pay all other administrative costs and fees. For claims over $1,000 but under $75,000, you will be obligated to pay your share of the arbitration fees, but no more than the equivalent court filing fee for a court action filed in the jurisdiction where your billing address is located. For arbitrations in excess of $75,000, all administrative fees and expenses of arbitration will be divided equally between you and us. In all arbitrations, each party will bear the expense of its own counsel, experts, witnesses and preparation and presentation of evidence at the arbitration.
d. Waiver of Class Actions. By this Agreement, both you and we are waiving certain rights to litigate disputes in court. You and we both agree that any arbitration will be conducted on an individual basis and not on a consolidated, class wide or representative basis. If for any reason this arbitration clause is deemed inapplicable or invalid, or to the extent this arbitration clause allows for litigation of disputes in court, you and we both waive, to the fullest extent allowed by law, any right to pursue any claims on a class or consolidated basis or in a representative capacity.
e. Limitations Period. Any arbitration or legal action with respect to any and all claims or causes of action related to or arising out of this Agreement must be brought within two years after the cause of action arises, or within the applicable statutory period of time, whichever is shorter. This limitations period does not apply to any given cause of action when the statutory limitations period for that cause of action cannot be waived, restricted or otherwise limited by you.
VI. MISCELLANEOUS
a. Privacy. We are not liable for any lack of privacy which may be experienced with regard to the Service. You authorize our monitoring and recording of calls to us concerning your account or the Service and consent to our use of automatic dialing equipment to contact you. We have the right to intercept and disclose any transmission over our facilities in order to protect our rights or property.
b. Assignment. We may assign all or part of this Agreement without such assignment being considered a change to the Agreement, and without notice to you. We are then released from all liability. You may not assign this Agreement without our prior written consent.
c. Notices. We may send you notices by mail or electronic means, in our sole discretion. Notices to you shall be effective 1) 3 days following the date deposited in the U.S. Mail or delivered to a nationally recognized courier or delivery service, postage prepaid and addressed to your address as kept in our files and/or 2) immediately upon our transmission using an electronic means such as e-mail or text messaging service. You are responsible for notifying us of any changes in your mailing or e-mail address. Written notice to us shall be effective when directed to our Customer Service Department (at the mailing address listed on our website) and received by us. Your notice must contain specific information adequate to identify you and your Service. Oral and electronic notices shall be deemed effective on the date reflected in our records.
d. Entire Agreement. These Terms and Conditions, together with the Sales Information, represent the entire agreement between you and us, which may only be amended as described in this Agreement. This Agreement supersedes any inconsistent or additional representations made to you by any of our representatives, agents or dealers. If any part of this Agreement is found invalid, the balance of the Agreement remains enforceable. If, at any time, we do not enforce any right or remedy available under this Agreement, that failure is not a waiver of our right to enforce the right or remedy at a later time. Copied, microfiched, scanned or other duplicate or electronic images of this Agreement are admissible for all purposes.
e. Governing Laws. This Agreement is subject to applicable federal laws, federal or state tariffs, if any, and the laws of the state associated with the Number. Where our Service terms and conditions are regulated by a state agency or the FCC, the regulations are available for your inspection; if there is any inconsistency between this Agreement and those regulations, this Agreement shall be deemed amended as necessary to conform to such regulations.
f. Capacity. You represent that you are legally competent to enter into this Agreement, and that you are not aware of any disability that would prevent you from entering into this Agreement.
g. You shall acquire no proprietary interest in the Number assigned by H2O Wireless for its use, except for any rights federal law grants.
h. The supplier of Services to H2O Wireless shall have no liability whatsoever for the losses, claims or damages for any cause whatsoever, including but not limited to any failure or disruption of Services provided hereunder, regardless of the form of action, whether in contract or in tort or otherwise, You shall not be deemed a third-party beneficiary of any contract between H2O Wireless and the underlying carrier.
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Privacy Policy |
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At Locus Telecommunications, we understand that privacy is important and we are strongly committed to protecting the privacy of our customers and visitors to our website. The following information is designed to help you better understand the information we gather from our site and service, how we handle the information once we gather it, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct, the information. Please note that this Privacy Policy applies only to this site (www.H2OWirelessService.com) and the sites associated with our brands not necessarily to other companies' or organizations' websites to which we link, even if they market or use Locus Products. By visiting this site or using any of our products you are accepting the practices described in this Privacy Policy.
Information Collection and Use
Our primary goal in collecting personal information is to provide you with a smooth, efficient, and customized experience. This allows us to provide features that most likely meet your needs, and to customize our service to make your experience easier.
Aggregate Data
We gather certain usage information like the number and frequency of visitors to this site. This information may include which URL you just came from, which URL you next go to, what browser you are using, and your IP address. We only use such data in the aggregate. This collective data helps us determine how much our customers use parts of the site, and do internal research on our users' demographics, interests, and behavior to better understand and serve you. This type of aggregated, non-personally identifiable information may also be collected by third parties that help us run our services. In addition, we aggregate data and disclose such information in a non-personally identifiable manner to advertisers and other third parties for marketing and promotional purposes.
Personally Identifiable Information
We also request information about you, such as your name, address, phone number and email address ("personally identifiable information"). We seek such information to provide products and/or services that more closely reflect your preferences. In addition, we may use such information to improve our marketing and promotional efforts, to analyze site usage, improve our content and product offerings, and customize our site's content, layout and services. If you choose, we may use information to contact you and deliver information to you.
Generally, we only share personally identifiable information with other entities if you specifically agree to permit such sharing. However, unless you specifically decline, we may share personally identifiable information with certain third parties with whom we contract to provide services or jointly-branded products. By accepting this Privacy Policy or by purchasing or using our products or our jointly-branded products, you expressly agree to such sharing of information.
We may use third party service providers to facilitate our services and therefore we may provide some of your personally identifiable information directly to them. In addition, we employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing Customer Care. They have access to personally identifiable information and may use it as needed to perform their functions, but may not use it for any other purpose, except that they may aggregate your personally identifiable information with similar information of other customers in a manner that does not personally identify you.
Locus Telecommunications cooperates with law enforcement inquiries, as well as other third parties, to enforce laws, such as intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to liability.
Cookies
"Cookies" are small files placed on your hard drive; each web site can send its own cookie to your browser if your browser preferences allow it. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.) You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our site and you may be required to re-enter your password more frequently during a session. In addition, a number of companies offer utilities designed to help you visit web sites anonymously. Cookies assist us in providing customized services and can also help us provide information that is targeted to your interests. Locus Telecommunications uses cookies, which tell us how and when pages in our site are visited, and by how many people. Locus Telecommunications' cookies do not collect personally identifiable information and we do not combine information collected through cookies with other personally identifiable information to tell us who you are or even what your screen name or e-mail address is. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. Additionally, you may encounter cookies or other similar devices on our site that are placed by third parties. We do not control the use of cookies by third parties.
Policy Towards Children
Locus Telecommunications is concerned about the safety and privacy of children who use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a child under 13 has provided us with personally identifiable information without verifiable parental consent, we will use our best efforts to remove such information from our files.
Other Information Collectors
Except as otherwise expressly included in this privacy policy, this document only addresses the use and disclosure of information we collect from you. Since Locus Telecommunications does not control the privacy policies of third parties, some of whose services may be offered on our site, you are subject to the privacy policies of those third parties. We encourage you to ask questions before you disclose your personal information to others.
Security
Locus Telecommunications uses standard industry practices to safeguard the confidentiality of your personally identifiable information. Locus Telecommunications treats data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company. Please note that perfect security does not exist on the Internet.
Privacy Policy Changes
Locus Telecommunications may, from time to time, make changes to this policy, based on your comments and our need to accurately reflect our data collection and disclosure practices. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our pages. | | Dial #738 from your wireless phone (or you can also dial your wireless phone number from a landline phone). When you hear Your call is being forwarded to an automated voice message system, press #. The system will start a brief tutorial session on how to set up your voicemail box. You will be prompted for the temporary passcode. This passcode is your wireless phone number (area code + number). Once the permanent passcode is established and you set the greeting type, your voicemail box is ready. Now, you can retrieve message from your wireless phone or dialing your wireless phone number from a landline phone. 1. Press *86 SEND from your handset or dial your wireless number from any touch-tone phone.
2. If not prompted to enter a password, press # to interrupt the greeting.
3. Follow the voice prompts to enter the password, then press #. 1. To activate, press *72 + 10-digit forwarding phone number + SEND.
Please note different activation procedures for the following market:
Central North Carolina:
Press *71 SEND + 10-digit forwarding phone number + SEND.
2. After confirmation tone/message, press END.
1. To deactivate, press *720 SEND.
Please note different deactivation procedures for the following market:
Georgia, Midwest Area, Northeast Area:
Press *730 SEND.
2. After confirmation tone/message, press END. 1. Enter the 10-digit phone number of the fist party and press SEND.
2. Enter the 10-digit phone number of the second party and press SEND.
(puts the first caller on hold and connects the second party).
3. Press SEND to reconnect with first party.
4. If one party hangs up, the subscriber will still be connected to the other party.
When the end user presses END all parties will be disconnected.
- To answer an incoming call, press SEND to put the first caller on hold and answer the second call.
- To alternate betweend calls, press SEND again.
- To disconnect either call, simply have the caller hang up. Press END to terminate both calls.
1. Turn on the phone anywhere on the digital network
2. Dial *22891 SEND (to update the PRL) and press SEND .
3. The end user will hear the following message: "Welcome to Over the Air Programming; please hold while we update your roaming capabilities. This call is airtime free."
4. Hold music will be heard immediately, along with the following message: "Please continue to hold while your phone is being programmed."
5. Once the PRL Update programming is complete, the end user will hear two audible beep tones and the "Programming Successful" message should appear on the handset's display.
6. Press END to disconnect.
Call LD POST customer service 800-640-2599 and provide ESNs of the old and new phones. We will move your current H2O Wireless/Locus Platinum CDMA phone number to a new phone for a nominal charge of $10. Please call LD POST customer service at 800-640-2599. We will change your phone number for any available area code at the nominal charge of $10.
Note: If the phone is currently active, unused airtime minutes cannot be transferred to the new number. Contact Customer Service at 1-800-819-7696 and provide your mobile number and ESN that you want disconnected. Disconnect requests will be processed 30 days from the date you make the request. Your phone should not be used during the 30 days following your disconnect request. If it is, the order will not be processed and your phone will be returned to active status.
Ordering the service
Place an order for a mobile phone here. The phone comes with 100 free minutes and the phone number.
Alternatively, you can activate service on your existing Verizon wireless phone. It is a company policy to deliver ONLY to the billing address of the credit card holder.
If you would like us to ship phone to a different address, please send a check or money order to:
Long Distance Post, LLC
PO BOX 481
Belmont, MA 02478
As an option, we may request additional verification from you if you pay by a debit/credit card. Dial 1-888-445-4399 from any phone and press (1) for English or (2) for Spanish. Enter your 10-digit wireless phone number. Press (2) at the main menu to add money to your account. Enter your 4-digit passcode (last 4 digits of your activation card PIN, unless previously changed). Press (1) to add money using your prepaid card. Enter the airtime PIN followed by the # key. If you placed an order for a Starter kit that does not need to be shipped, like H2O Wireless/Locus Platinum CDMA starter KIT, then the phone activation instructions will be e-mailed to you not later than the next business day.
If for any reason we can't fulfill your order by the next business day due to technical issues or because the requested phone number is being out of stock, we will contact you by phone or e-mail. We will cancel the order and issue a full refund at your request if we can't fulfill your activation request timely.
For the first time customers who purchase Mobile recharge cards, it might take anywhere from few minutes to 48 hours to receive the order, as our credit card fraud protection policy requires order verification. We will call you back to verify the order as soon as it is possible. When your order verified and approved, the dialing instructions will be e-mailed to you instantly along with the temporary password. All you consecutive orders for recharge cards will be e-mailed to you automatically and instantly.
Resolving problems
If your handset is newly activated, ensure that enough time has been allowed for the system to activate the phone. Check to see that the airtime minutes were loaded on the handset. If the problem persists, dial SEND END CLEAR from your handset (this is a FREE call) or contact Customer Care from any phone at 1-800-643-4926. Please have your mobile number and IMEI ready. Your 4-digit PIN will be the last 4 digits of your Activation Card PIN. You will need to use this PIN to access or to add airtime to your account. If you do not know your PIN or if you would like to change your PIN, call 1-800-819-7696. For fastest response we recommend calling us at 1-617-489-5952 or live chat with us. Provide your mobile number and the PIN number on the airtime card you are attempting to transfer to your account.
Note: Only H2O Wireless/Locus Platinum airtime cards will work on your phone. Contact Customer Service at 1-800-819-7696 and provide your mobile number and ESN that you want to see call detail for. Contact Customer Service at 1-800-819-7696 and provide your mobile number and ESN. You may also dial 1-888-445-4399 and choose option 3 to change your account profile. Your PIN code should always remain confidential.
General Questions. Getting Started
H2O Broadband is no-contract, prepaid wireless data service that connects you to high-speed internet on a mobile broadband-capable USB device through our Nationwide largest GSM wireless network. H2O Broadband works on desktops, tablets, netbooks, and laptops. With mobile broadband, you can access internet anytime and anywhere only in the U.S. and Puerto Rico whereas WiFi requires you to purchase internet access or provide user log-in. H2O Broadband uses 3G services, average download speeds up to 7.2 Mbps and upload speeds up to 5.76 Mbps. Windows 7 Mobile Broadband, Windows 7, Windows Vista, Windows XP, Mac OS X Airtime cards can be either purchased online at LDPost.com or by phone (1-800-640-2599). DAY, WEEK and MONTH passes are available. Each session has a time and data limit associated with it (e.g. 1 month/1 GB), and users can access the Web until either the time or data limit is reached. The user is then required to purchase a new Data card. No. All H2O Wireless products have no hidden fees. The amount of Data given depends on the plan/card you buy.
- DAY Plan: $15 Card = 100MB, 5 hours of web access or 10,000 emails
- WEEK Plan: $30 Card = 300MB, 15 hours of web access or 30,000 emails
- MONTH Plan: $50 Card = 1GB, 50 hours of web access or 100,000 emails
You do not have to get the same plan that you had before. Buy the one that serves your needs best.
Using H2O Broadband USB Device
- Remove the H2O Broadband Data simcard from the package and insert it in the H2O Broadband USB device.
- Locate a USB port on your computer and connect the H2O Broadband USB device into the port.
*Remember-Some computers need to be restarted in order for the SIM Card to be recognized. H2O data card comes inactive. To activate the service, please log on to H2OBroadband.com/activate and follow the directions or call 1-800-550-6403 and follow the prompts. Please have the 10-digit number found on the back of the H2O Broadband Data SIM card and 12-digit PIN number found on the H2O Broadband Data Card. Once you've plugged the device into your computer, install the Sierra Wireless AirCard software automatically. This is a seamless, no CD installation experience, so setup is quick and easy for both MAC and Windows users. It starts when you activate the service or add the Data plan.
To activate the service please call 1-800-550-6403.
To add the Data plan please dial 1-800-640-2599.
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Ph: 617-489-5952; fax: 617-812-0370
mail: PO Box 481, Belmont, MA 02478-0004, USA
© 1996-2012 Long Distance Post/Belmont Telecom, Inc.
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Contact LDPOST support with questions about prepaid calling cards, prepaid phone cards, broadband IP phone, prepaid long distance, dial-around services, T1 lines, telecom
solutions for businesses,
prepaid mobile phones, airtime cards for wireless phones.
Last modified: April 16, 2012 |
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