 |
phone cards, prepaid calling cards, international calling cards
|
 |
|
|
|
|
| Question | Answer |
|---|---|
| How long does it take to receive ordered PINs? | For first time buyers it might take up to 48 hours. We
verify each and every customer to prevent fraud. If you are the first time customer and
want your PINs to be delivered faster, please avoid using free e-mail addresses like Yahoo
and Hotmail. Please provide your daytime contact phone number, so we contact you faster. Customers who made purchases on LDPOST.COM in the past will get their PINs immediately over e-mail. They can also look it up as soon as the order is made in History -> Details of the account. |
| Will you mail me the actual cards? | No. PINs and Instructions will be e-mailed to you. If you would like to get the actual cards, you need to call us with this order. We charge extra for shipping and there is no sense paying for this, until you are a collector of calling cards and would like to have our cards as a part of your collection. |
| How to send/resend PIN Numbers to my e-mail account? | Log on to your account on LDPOST, go to History -> Details. Click on Card Images link. There is an option there to send this e-mail to you. |
| My e-mail changed. How can I change it in my records of LDPOST.COM? | Please log on using your old e-mail address. Then click My account and type in your new e-mail address or any other information you would like to change and click the Modify button at the bottom. |
| How can I change my Password, Name, Address, e-mail address? | Log on at LDPosy webstore. Then click My account and type in your new Password or any other information you would like to change and click the Modify button at the bottom. |
| I lost my PINs. Can you resend it to me? | We can if you send a request to us. However, the simplest and the quickest way to look up your PINs is to log on to your account on LDPOST.COM, then click History. All your purchases will be listed on the screen. Find the day of purchase and click Details. The content of your order and access numbers will be displayed on the screen. |
| What are extra charges on the cards? | Each card has a different set of conditions and charges. To read the details, click on the card image and scroll down to the bottom of the screen. |
| How do I find the best card for me? | The best card is not always a synonym to the best rate. As
the service provided by various carriers even within the same card platform the same card
could be good to one country and not very good to another. If you are the first time
buyer, we suggest you to try the following: Use Best Rate Finder program Best Rate Phone Card Finder, which will allow you to find the card with the best rate to the country of your interest. It will also list the next best rate card as well. The Best Rate Finder will take in consideration ALL additional charges on the card, like Connection Fees, Taxes, Minute Rounding, Minimum Call Length and so on. We recommend you place an order for $5 cards of different types with the best rates and see which one will get you the best quality of connection to the country of your interest. |
| What is the minimum and maximum order amount I can place? | At this time, the minimum purchase amount is always $20.00
either your are the first time buyer or you have bought cards before. The maximum purchase amount is limited to $25.00 for the first time buyers and to $100.00 for those who have bought cards before. There is 10% discount given automatically on all $100.00 purchases. So, if you place an order for $100.00 regardless of the card types your are ordering, your credit card will be charged only $90.00. |
| What is a "cookie" and what should I do about cookie warnings? | A cookie is a tiny packet of information passed between
your browser and a Web site such as ldpost.com. Our web store uses cookies to verify your
identity and the fact that you're properly signed in. Accepting the cookie is like writing
your name on the name tag; it identifies the message as yours so that you can continue
using the site without having to sign in again. Cookies are required to be enabled in your
browser to use our web store. If you can't move beyond next "Select Card" screen
this would indicate that your browser does not allow cookies. Internet Explorer users need
to change the privacy settings to enable cookies. Netscape users need to change Advanced
preferences to accept cookies. Directions for some popular browsers follow:
|
| What browser version does your web store support? | WEB store currently does not support Mozilla browser versions. |
| Is my credit card number safe? | LDPOST.com uses the Secure Sockets Layer and Private Communication Technology security standards that are supported by Microsoft Internet Explorer 3.0 or later and other popular browsers. SSL encodes your personal information (such as your password, address and phone number, or your credit card number) so that it is available only to you and the financial services providers with which we process your credit cards transactions. This encryption makes doing business over the Internet as secure as making a purchase by telephone. |
| Can I use a credit card with an international billing address? | At this time, you will not be able to purchase phone cards with your non-USA credit card via our web store. You can use a credit card with US billing address when buying calling cards on the web or you can pay by check or money order for the purchase -follow this link for order form and instructions. |
| If I buy different kinds of Calling cards for $100, do I still get a 10% discount , or I have to buy one kind? | There is 10% discount given automatically on all $100.00 purchases. So, if you place an order for $100.00 regardless of the card types your are ordering, your credit card will be charged only $90.00. |
| Is there a volume discount in the web store? | There is 10% discount given automatically on all $100.00 purchases. So, if you place an order for $100.00 regardless of the card types your are ordering, your credit card will be charged only $90.00. First time buyers can’t get this discount in the WEB STORE as the maximum order amount for the first time buyers is $20.00. If you are the first time buyer and want to place order larger then $20.00, call us at 1-800-640-2599 and we will take your order over the phone. |
| How to use Pre-Paid CALLING Card? | From Any Touch-Tone Phone: Your personal calling card number (PIN or authorization code) consists of 7-14 digits and is your exclusively. PINs (and Instructions) are e-mailed to you. PIN is usually located on the back of a calling card and covered with silver strip. 1. Dial 800-access number that appears on the back of your card. 2. Follow the instructions, enter your PIN number. 3. Follow the instructions, dial as you normally do: - for international calls 011 + Country Code + City Code + Local Number - for domestic calls 1 + Area Code + Local Number To make another call, press the pound key twice (##) or a star (*) key and follow step 3 instructions. |
| Return to Top |
| Question | Answer |
|---|---|
| Can I call worldwide from Canada? Can I call worldwide from Russia? |
You can call from Russia or Canada using Global Papa or
TeleTzar phone cards or Peanuts-LD prepaid long distance service. 1. If you are calling: a) from Moscow, Russia: Dial Moscow Local Access number 740-0085 b) from St.Petersburg, Russia: Dial Moscow Local Access number 333-0085 c) from Russia: Dial 8*095-740-0085 d) from Canada: Dial 1-800-805-7919 NOTE: Those who call from Russia, before dialing your PIN in the next step, please make sure your telephone switched to Touch Tone mode. 2. After the greeting, dial your PIN Number. 3. After the prompt, dial: a) To cal USA, CANADA and CARIBBEAN Countries 1 + Area Code + Number + # b) For other international destinations: 011 + Country Code + Number +# If there is no connection within 30 seconds after dialing the destination number, please hang up and dial again. Rate from CANADA is just 3c/min higher than US toll-free rat. Add 5c/min when calling from RUSSIA. |
| Return to Top |
| Question | Answer |
|---|---|
| My e-mail changed. How can I change it in my records of LDPOST.COM? | Please log on using your old e-mail address. Then click My account and type in your new e-mail address or any other information you would like to change and click the Modify button at the bottom. |
| How can I change my Password, Name, Address, e-mail address? | Log on at https://www.ldpost.com/webstore/. Then click My account and type in your new Password or any other information you would like to change and click the Modify button at the bottom. |
| Is there a volume discount in the web store? | There is 10% discount given automatically on all $100.00 purchases. So, if you place an order for $100.00 regardless of the card types your are ordering, your credit card will be charged only $90.00. First time buyers can’t get this discount in the WEB STORE as the maximum order amount for the first time buyers is $20.00. If you are the first time buyer and want to place order larger then $20.00, call us at 1-800-640-2599 and we will take your order over the phone. |
| What is Loyal Customer reward program? | This program is intended to do exactly as it is implied in
its title - to reward the loyalty of LDPOST customers. For every purchase* you made on LDPOST, you earn points. For each dollar spend, you will earn one point. You need to accumulate 100 point to be eligible for redemption. For each 100 points earned you are eligible to receive one $5 card of your choice with your next purchase. The redemption offer will appear on your Select Cards screen after your have accumulated 100 points or more. You do not have to redeem your points at 100-point level. Points keep accumulating with your purchases, so you can redeem bigger card denominations later. For example, you have accumulated 500 points. On your select card screen you will see a menu with choices of cards for redemption – $5, $10, $20 and $50. For 500 points you can receive in total $25 worth of cards. You need to make a purchase to redeem your rewards. To view points accumulated, please log on to the web store. It will be displayed at the bottom of select cards screen. You can also view accumulated points by clicking on History. * Exceptions: Points can not be accumulated on any volume discount purchases, Mobile Phone and Mobile Cards products. This program starts on August 20th of 2002. Only purchases made after August 20th 2002 are eligible for points accumulation. |
| Return to Top |
| Question | Answer |
|---|---|
| What does LDPOST do with my private information? | Long Distance Post has always valued the trust of its
customers. We know customers care about the security of the information they provide when
doing business with us. Your private information you provide us (like the phone number and other) will never be disclosed or sold to anyone. It is needed to verify your credit card information and to make it easier for the return customers to make a purchase on our web site. |
| Do you have Privacy Statement? | We are committed to your privacy in every transaction. At
Long Distance Post, respecting the privacy and security of your personal information is
important to us. We want to make sure that your personal information is protected. We only
grant access to personal information about you (such as your name, address, etc.) to
company employees so that they can provide or offer products and services to you, process
and service your accounts, and administer our business. We only share your personal
information with financial services providers with which we process our credit cards
transactions. Our Code of Conduct requires that your information remain confidential. Even if you are no longer our customer, we will continue to treat your nonpublic personal information in the same way as if you were still a customer. This site contains links to other sites. If you use a link to visit the site of another company, we cannot be responsible for the privacy practices or the content of that company or its site. |
| What is Cookies? | This site uses a feature of your browser called a "cookie" to assign a "User I.D.". Cookies, by themselves, cannot be used to find out the identity of any user. Your LDPost User ID automatically identifies your computer - but not you - to our servers when you visit our web store. If you are just browsing our site, we will never know who you: we do not assign you a cookie. |
| Return to Top |
|
