Here you will be able to search for answers to commonly asked questions.
In addition you can find instructions on service installation and basic troubleshooting.
What
happens if I am not able to maintain my current phone?
Broadvox Direct will allow you to select another number of your choice.
Can I connect my telephone adapter to all of the phones in my house?
If you plan on distributing your Broadvox Direct connection using your existing phone wiring, it is important to know where
your demarc is so that you can disconnect your house wiring from the PSTN. Failure to do so can irreparable damage to your
Telephone adapter.
First, locate the demarc point. The demarc, short for Demarcation Point, is the point at which operational control or ownership
of communications facilities changes from one organizational entity to another. In a residential environment, the demarc is the
point where the PSTN (Your traditional phone company) connects to the wiring in your house. It may take the form of a box stuck
to the side of your house or a common wiring area in an apartment complex.
Once you have disconnected your house wiring from the PSTN, simply plug your Broadvox Direct line into your house wiring.
Provided the phones in your house have a total REN of 3 or less (each device has a REN number printed on the bottom), all the
phones in your house should be usable.
Broadvox DTA Capabilities, Broadvox New DTA2102T
Key Features:
PSTN-quality voice over IP
Two Simultaneous compressed calls. This means less bandwidth and higher quality of service for two line installations.
Additional Ethernet port for PC or LAN connection
PPPoE client
Transparent IP address sharing
Priority of voice over data
Interoperable with equipment from leading industry vendors
Fax over IP support, including T.38
Multiple codec support
The Broadvox DTA2102T features two FXS ports and two 10/100 Base-T Ethernet ports. It can connect one or two analog phones or
fax machines, and a PC or router to the Internet via a DSL or cable modem. The technology behind the Broadvox DTA2102T is referred
to as Transparent Address Sharing (TAS). One of the advantages of TAS includes networking two IP endpoints without the need for an
external router or a NAT device - reducing equipment costs and system complexity. Other advantages include effortless setup, which
reduces end-user frustration and expensive technical support time, and enhanced security for the IP telephony device as the IP
device is not visible to the outside world.
The Broadvox DTA2102T allows both Ethernet ports on the unit to be used with a single IP address from the broadband service
provider. In other words, the Broadvox DTA2102T carries the same IP address as the PC or the router attached to it. Additionally,
the Broadvox DTA2102T has local QoS, which prioritizes voice traffic over data. The device intelligently directs VoIP packets to
the telephone sets and routes all other traffic through to the PC. For homes with multiple PCs, the DTA2102T is inserted
transparently and conveniently between the router and the broadband modem, to take full advantage of the voice prioritization
over data. In addition, the complexities associated with having a double NAT are eliminated as the Broadvox DTA2102T allows the
use of a single IP address without address translation or private IP addresses. This deployment method insures that the Broadvox
DTA2102T will not interfere with existing home networks, port forwarding, or any other configurations on a subscribers LAN. The
Broadvox DTA2102T was built with horsepower to spare! Since the device was built from the ground up to support T.38, 10/100 MB
ethernet, and two g.729 calls simultaneously you will find that the Broadvox DTA2102T will be free of the problems associated
with less powerful DTA's that have been known to cause network traffic problems with presented with a load.
Troubleshooting Tips
Problems
Solutions
No dial tone
Network communication is not working
Check that the Ethernet cable is securely connected to the Analog Telephone Adaptor and to the Cable or DSL modem.
Make sure that the telephone is properly plugged into one of the Phone/Fax ports on the Analog Telephone Adaptor.
If you do not get a dial tone, try restarting your home network.
Telephone does not ring
Check that the telephone is properly plugged into one of the Phone/Fax connectors of the Analog Telephone Adaptor.
Make sure the ringer on your telephone is set to the proper volume.
Try restarting your home network.
Unit does not operate All LEDs are off
Power is not fed to the unit.
Make sure the power supply cord is connected to the electrical outlet and is fully inserted into the Analog Telephone Adaptor power socket.
Is the
service available outside the US?
Although the list of the local access numbers is limited to the US area only, and our Analog Terminal Adaptor is not being shipped
outside of North America, the service can be used Worldwide where ever the high-speed Internet is available as long as you don't
mind having a US phone number.
Does Broadvox Direct provide 911?
Yes in certain available markets, if you are a customer that we do not provide 911 services you will
need to pre-activate a speed dial on your phone with 911 on it. In the process of logging in, Broadvox
will let you know if they do not provide 911 services for your area.
What if I don't have
phone service?
If you currently do not have service it will not stop you from becoming a customer. When signing up
just insert a number as a contact number.
Is there a setup fee?
There is a onetime charge of $29.95 billed with your first month of service.
?
...
Those not satisfied with BROADVOX Direct Service, may cancel their account within 14 days of
account activation (if less than 250 total minutes of calling time has been used). All of your cost
will be refunded with the exception of the shipping cost. The consumer is responsible
for shipping and returning the telephone adapter within 14 days of cancellation.
Any time a customer cancels the service, he/she has 14 days to return the device. If the adapter is not returned
within 14 days, the customer get charged $89 for the device.
